# Error signing up **URL:** \ **Category:** Memberships & subscriptions\ **Created:** [June 22, 2023, 3:24pm UTC](https://forum.ghost.org/t/error-signing-up/39380 "2023-06-22T15:24:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Vinodh\_Moodley](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/vinodh_moodley/32/18111_2.png) [@Vinodh\_Moodley](https://forum.ghost.org/u/Vinodh_Moodley)\ **Post date:** [June 22, 2023, 3:24pm UTC](https://forum.ghost.org/t/error-signing-up/39380/1 "2023-06-22T15:24:39Z")
My Ghost blog is hosted on Midnight and everything was working fine until a few days ago when I got a message from someone stating that they can’t signup because they’re getting a message that their email is invalid. I tested it and this is indeed an issue. ![Screenshot 2023-06-22 at 16.59.39](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/3X/9/4/94f93e03100261d25173fe29c360fa018a11d053.png) I contacted support and they seem convinced that it’s an issue with my theme. I changed the theme to the default Casper and it does the same. It also gives the error when I took the latest version of my premium theme and redid all of the settings including uploading the default YAML routes files. I also checked my DNS settings and can’t see an issue. I also added new tiers in the subscription/members settings just to see if it help but nothing works. Any ideas? ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 22, 2023, 3:36pm UTC](https://forum.ghost.org/t/error-signing-up/39380/2 "2023-06-22T15:36:05Z")
Could you please open your browser’s dev tools and check the console for anything informative in the logs? ---
**Author:** ![Vinodh\_Moodley](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/vinodh_moodley/32/18111_2.png) [@Vinodh\_Moodley](https://forum.ghost.org/u/Vinodh_Moodley)\ **Post date:** [June 22, 2023, 3:47pm UTC](https://forum.ghost.org/t/error-signing-up/39380/3 "2023-06-22T15:47:24Z")
Thanks. I didn’t know I could do that. Here’s what I found: ![Screenshot 2023-06-22 at 17.46.04](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/3X/c/8/c89a1988d288a114e093117cfd68ba7b157e33c1.png) ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 22, 2023, 3:50pm UTC](https://forum.ghost.org/t/error-signing-up/39380/4 "2023-06-22T15:50:58Z")
There ya go. So I just visited your site, and using the portal button to subscribe is working, so it /is/ something related to this custom page. ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 22, 2023, 3:55pm UTC](https://forum.ghost.org/t/error-signing-up/39380/5 "2023-06-22T15:55:06Z")
Also from dev tools: ![image](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/3X/7/6/76a51631111a462ed9d37916c36f70dd32272ff6.png) I got that even when I used an email I hadn’t tried previously. Did you change your server configuration settings, by chance? (Or did your host?) ---
**Author:** ![Vinodh\_Moodley](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/vinodh_moodley/32/18111_2.png) [@Vinodh\_Moodley](https://forum.ghost.org/u/Vinodh_Moodley)\ **Post date:** [June 22, 2023, 3:55pm UTC](https://forum.ghost.org/t/error-signing-up/39380/6 "2023-06-22T15:55:23Z")
If I understand correctly, you’re saying that is indeed a theme issue and that page is unique to my theme? If so, do you have any suggestions on how I can bypass this and direct all subscription requests to the portal only? ---
**Author:** ![Vinodh\_Moodley](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/vinodh_moodley/32/18111_2.png) [@Vinodh\_Moodley](https://forum.ghost.org/u/Vinodh_Moodley)\ **Post date:** [June 22, 2023, 3:59pm UTC](https://forum.ghost.org/t/error-signing-up/39380/7 "2023-06-22T15:59:13Z")
I made changes recently when I tried to setup email for my domain via iCloud custom domain. It didn’t work because iCloud doesn’t like more than one SPF record so I put everything back the way it was. I sent a copy of the settings to Midnight but they didn’t say confirm t if those settings are correct or not. ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 22, 2023, 4:00pm UTC](https://forum.ghost.org/t/error-signing-up/39380/8 "2023-06-22T16:00:34Z")
Yes, that page is unique to your theme. But it’s weird that portal isn’t throwing an error too. Nope, hang on. I just saw the same error from portal.