# Ghost Tips & Tricks #8 / Membership Troubleshooting Tips **URL:** \ **Category:** Marketplace\ **Created:** [September 25, 2020, 10:54am UTC](https://forum.ghost.org/t/ghost-tips-tricks-8-membership-troubleshooting-tips/17294 "2020-09-25T10:54:31Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![ahmadajmi](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/ahmadajmi/32/23173_2.png) [@ahmadajmi](https://forum.ghost.org/u/ahmadajmi)\ **Post date:** [September 25, 2020, 10:54am UTC](https://forum.ghost.org/t/ghost-tips-tricks-8-membership-troubleshooting-tips/17294/1 "2020-09-25T10:54:31Z")
Hello everyone, _This is the seventh issue of Ghost Tips & Tricks. I will be happy to share with you some practical Ghost tips that I find useful. Brought to you by [**Aspire Themes**](https://aspirethemes.com/)._ * * * From time to time I receive some emails from my customers that the theme subscribe form does not work. There are a couple of reasons why this might happen. The first thing I want you do do is to open the browser _Console_. See if there any errors happen when you click the subscribe button. This will be helpful to determine the issue. In this post, I will share two reasons that might cause the issue. ## Email Configuration Is Not Set Up Yet This happens when you are self-hosting your Ghost website and the **Mail** is not configured yet. The email configuration is important for sending emails such as members signup and user invite emails. Check out the [Ghost Mail docs](https://ghost.org/docs/concepts/config/#mail) for more information about how to set up this. After that, make sure to restart your Ghost server. If you are using Ghost(Pro) to host your website, don’t worry about this issue. The email configuration will is working by default. ## Config URL The second reason happens when the website **URL** config is not done the right way. This happens when you access your website with an _HTTPs_ URL but you configured the website with an _HTTP_ URL. The following Console screenshot is like what you will see if you have the same issue. ![Ghost Config URL Issue](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/2X/1/1937450ff6f2003bf6a30949a073365536b8ae90.png) What Ghost is trying to do now is sending the subscribe request to a URL with _HTTP_ instead of _HTTPs_. The browser will block this request. To solve this issue, the website config URL should match the URL used to access the website. Or in other words, as explained on the Ghost docs: _Enter the URL that is used to access your publication. If using a subpath, enter the full path, `https://example.com/blog/`. If using SSL, always enter the URL with `https://`._ * * * That’s it for today and I hope you find this useful. Feel free to share if you have any experience solving this issue or if you have any feedback… * * * Checkout previous parts of the Ghost Tips & Tricks series: - [Ghost Tips & Tricks #1 / Show Publish Date in the day time with AM and PM format.](https://forum.ghost.org/t/ghost-tips-tricks-1-show-publish-date-in-the-day-time-with-am-and-pm-format/14289) - [Ghost Tips & Tricks #2 / Ghost Admin Right to Left (RTL) Support.](https://forum.ghost.org/t/ghost-tips-tricks-2-ghost-admin-right-to-left-rtl-support/14357) - [Ghost Tips & Tricks #3 / Deploy Your Ghost Theme Using Github Actions.](https://forum.ghost.org/t/ghost-tips-tricks-3-deploy-your-ghost-theme-using-github-actions/14966) - [Ghost Tips & Tricks #4 / Create a Tags List Page.](https://forum.ghost.org/t/ghost-tips-tricks-4-create-a-tags-list-page/15653) - [Ghost Tips & Tricks #5 / Create an Authors List Page.](https://forum.ghost.org/t/ghost-tips-tricks-5-create-an-authors-list-page/16437) - [Ghost Tips & Tricks #6 / Change Casper Theme Fonts Using Google Fonts.](https://forum.ghost.org/t/ghost-tips-tricks-6-change-casper-theme-fonts-using-google-fonts/16691) - [Ghost Tips & Tricks #7 / Tools I Use to Develop, Edit and Deploy Ghost Themes](https://forum.ghost.org/t/ghost-tips-tricks-7-tools-i-use-to-develop-edit-and-deploy-ghost-themes/17031) * * * Also, I started a [Ghost Websites Inspiration](https://forum.ghost.org/t/ghost-websites-inspiration-1/14185) series share inspiring websites created with Ghost. I hope you can find it inspiring and useful too. Stay safe! _Ahmad_