# Importing paid subscribers from Substack but getting "Could not find Stripe customer" error

**URL:** <https://forum.ghost.org/t/importing-paid-subscribers-from-substack-but-getting-could-not-find-stripe-customer-error/46549>\
**Category:** Memberships & subscriptions\
**Created:** [April 14, 2024, 9:34am UTC](https://forum.ghost.org/t/importing-paid-subscribers-from-substack-but-getting-could-not-find-stripe-customer-error/46549 "2024-04-14T09:34:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Laura](https://avatars.discourse-cdn.com/v4/letter/l/a4c791/32.png) [@Laura](https://forum.ghost.org/u/Laura)\
**Post date:** [April 14, 2024, 9:34am UTC](https://forum.ghost.org/t/importing-paid-subscribers-from-substack-but-getting-could-not-find-stripe-customer-error/46549/1 "2024-04-14T09:34:14Z")

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Hi,

I’m in the process of migrating my Substack newsletter to Ghost and am following the [migration](https://ghost.org/docs/migration/substack/) [guides](https://ghost.org/help/import-members/).

I have exported my subscriber list from Substack, added the stripe IDs for paid subscribers and uploaded to Ghost using the “import members” button. After a while I get an email saying:

> Your member import is complete  
> A total of **X** people were successfully added or updated in your list of members, and now have access to your site.  
> **Y** members were skipped due to errors.  
> There’s a validated CSV file attached to this email with the list of errors so that you can fix them and re-upload the CSV to complete the import.

When looking at the provided CSV, all of the members have the same error `Could not find Stripe customer`.

The problem being that this Y value is all of my paid subscribers. I’ve checked the stripe IDs and they’re in the format given in the docs (`cus_GdsYH4fZbHx9hF`) and I can also look up the customer IDs that I’m providing to Ghost in Stripe and find the customer so I don’t believe there’s anything wrong with the IDs.

My only theory is that Ghost isn’t successfully talking to Stripe but when I check the membership section of my portal, it does say that the connection is working

 ![Screenshot 2024-04-14 at 10.31.14](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/3X/9/4/94ae5f304a2a28313cbd167cb5b9c6542cd176be.png)

I’m not sure where to go from here. Is anyone able to point out where I’ve gone wrong?

Thanks,  
LT

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**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\
**Post date:** [April 14, 2024, 6:17pm UTC](https://forum.ghost.org/t/importing-paid-subscribers-from-substack-but-getting-could-not-find-stripe-customer-error/46549/2 "2024-04-14T18:17:21Z")

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I’m going to take a guess that you don’t have your Ghost install hooked up to the SAME Stripe account, in the same mode (dev or prod) – that’ll definitely trigger that error.

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**Author:** ![Laura](https://avatars.discourse-cdn.com/v4/letter/l/a4c791/32.png) [@Laura](https://forum.ghost.org/u/Laura)\
**Post date:** [April 14, 2024, 8:24pm UTC](https://forum.ghost.org/t/importing-paid-subscribers-from-substack-but-getting-could-not-find-stripe-customer-error/46549/3 "2024-04-14T20:24:01Z")

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Hey Cathy - that’s it. Stripe recently separated out all of my linked accounts so now I have FOUR. They make it near impossible to make out which one is which so I had to go through a process of elimination but got there in the end. Many thanks!