# Impossible to save Free membership tier description and to save customized portal settings

**URL:** <https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619>\
**Category:** Installation\
**Created:** [February 23, 2023, 10:16am UTC](https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619 "2023-02-23T10:16:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![florian.m13h](https://avatars.discourse-cdn.com/v4/letter/f/50afbb/32.png) [@florian.m13h](https://forum.ghost.org/u/florian.m13h)\
**Post date:** [February 23, 2023, 10:16am UTC](https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619/1 "2023-02-23T10:16:36Z")

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**Issue Summary**

- I cannot save any settings/update I make in the Membership section.
- I tried to update the “Free members settings signe up” (description, benefits), as when I click on the “Save” button, it turns red and says “Retry”
- Same thing when I try to customize the Signup Portal

**Steps to Reproduce**

1. Update the Free member description and benefits
2. hit the “save” button.

* * *

## Setup information

**Ghost Version**  
[5.35.1](https://github.com/TryGhost/Ghost/releases/tag/v5.35.1)

**Node.js Version**  
n/a

**How did you install Ghost?**  
n/a

**Provide details of your host & operating system**  
n/a

**Database type**  
n/a

**Browser & OS version**  
Chrome, Version 109.0.5414.121

**Relevant log / error output**  
n/a

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**Author:** ![mjw](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mjw/32/30781_2.png) [@mjw](https://forum.ghost.org/u/mjw)\
**Post date:** [February 23, 2023, 11:10am UTC](https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619/2 "2023-02-23T11:10:05Z")

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Welcome to the Ghost community, @florian.m13h.

I’ve moved your post to #help, since you’ve neither completed the relevant information to submit a bug report nor demonstrated that this isn’t a system configuration error.

For the community to assist, please describe your setup in more detail. It’s important to provide as much context as possible so that people are able to assist you. Try to always mention:

- What’s your URL? This is the easiest way for others to debug your issue
- What version of Ghost are you using?
- What configuration?
- What browser?
- What errors or information do you see in the console?
- What steps could someone else take to reproduce the issue you’re having?

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**Author:** ![florian.m13h](https://avatars.discourse-cdn.com/v4/letter/f/50afbb/32.png) [@florian.m13h](https://forum.ghost.org/u/florian.m13h)\
**Post date:** [February 23, 2023, 1:11pm UTC](https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619/3 "2023-02-23T13:11:06Z")

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Hey @mjw, thanks for your answer.

- What’s your URL?

`https://leclairage-privacy-par-m13h.ghost.io/ghost/#/settings/members`

- What version of Ghost are you using? [5.35.1](https://github.com/TryGhost/Ghost/releases/tag/v5.35.1)
- What configuration? I don’t understand the question
- What browser? Chrome Version 109.0.5414.121
- What errors or information do you see in the console? the “Save” Button turns red when I hit on it, and displays “Retry”
- What steps could someone else take to reproduce the issue you’re having? Go to the Membership settings, try modyfin the “free” tier and hit save

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**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\
**Post date:** [February 23, 2023, 1:14pm UTC](https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619/4 "2023-02-23T13:14:15Z")

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To access the console, press F12 and look for the console tab. :). That error message might be informative!

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/2X/b/ba9ce5100b8bb264586f4f572545596b2ce3f081.png) [@system](https://forum.ghost.org/u/system)\
**Post date:** [May 24, 2023, 1:14pm UTC](https://forum.ghost.org/t/impossible-to-save-free-membership-tier-description-and-to-save-customized-portal-settings/36619/5 "2023-05-24T13:14:24Z")

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