# Issues with sending transactional email **URL:** \ **Category:** Memberships & subscriptions\ **Created:** [December 8, 2021, 4:14pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243 "2021-12-08T16:14:36Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![iammridu](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/iammridu/32/12474_2.png) [@iammridu](https://forum.ghost.org/u/iammridu)\ **Post date:** [December 8, 2021, 4:14pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/1 "2021-12-08T16:14:36Z")
I am trying to change my newsletter email address and sign up a new member in publication. I have set up SMTP in my `config.production.json` file and also entered the API key and sending domain in my newsletter section under settings. I am getting errors such as “Retry” and “Failed to signup, please try again”. I am using Ghost from Digital ocean and I have allowed traffic on port 25 as well. On Ghost log, I am getting this: ```auto NAME: BadRequestError CODE: ESOCKET MESSAGE: Failed Sending Email level: normal "Please see https://ghost.org/docs/config/#mail for instructions on configuring email." BadRequestError: Failed Sending Email Please see https://ghost.org/docs/config/#mail for instructions on configuring email. ``` What can I do to get the issue resolved. ---
**Author:** ![iammridu](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/iammridu/32/12474_2.png) [@iammridu](https://forum.ghost.org/u/iammridu)\ **Post date:** [December 8, 2021, 4:15pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/2 "2021-12-08T16:15:58Z")
New entry in my Ghost log ```auto NAME: EmailError CODE: ESOCKET MESSAGE: Failed to send email. Reason: 140307265275776:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../deps/openssl/openssl/ssl/record/ssl3_record.c:332: . level: normal "Please see https://ghost.org/docs/config/#mail for instructions on configuring email." EmailError: Failed to send email. Reason: 140307265275776:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../deps/openssl/openssl/ssl/record/ssl3_record.c:332: . at createMailError (/var/www/ghost/versions/4.26.1/core/server/services/mail/GhostMailer.js:67:12) at GhostMailer.sendMail (/var/www/ghost/versions/4.26.1/core/server/services/mail/GhostMailer.js:127:19) at processTicksAndRejections (internal/process/task_queues.js:95:5) at async GhostMailer.send (/var/www/ghost/versions/4.26.1/core/server/services/mail/GhostMailer.js:113:26) at async MagicLink.sendMagicLink (/var/www/ghost/versions/4.26.1/node_modules/@tryghost/magic-link/lib/MagicLink.js:62:22) at async RouterController.sendMagicLink (/var/www/ghost/versions/4.26.1/node_modules/@tryghost/members-api/lib/controllers/router.js:298:17) Error: 140307265275776:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:../deps/openssl/openssl/ssl/record/ssl3_record.c:332: ``` ---
**Author:** ![Kevin](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/kevin/32/32_2.png) [@Kevin](https://forum.ghost.org/u/Kevin)\ **Post date:** [December 8, 2021, 4:23pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/3 "2021-12-08T16:23:23Z")
The error message `ssl3_get_record:wrong version number` is saying the SSL version being used to establish the connection isn’t supported by the host you’re connecting to. Do you have `"secure": true` in your mail config? If so, change it to `"secure": false` and try again. > [@Failed to sign up, please try again](https://forum.ghost.org/t/failed-to-sign-up-please-try-again/20942/13): > > "secure": true - opens a connection immediately with SSL, this is failing in some cases because the default ciphers that connection is opened with are not compatible with the service that you’re connecting to "secure": false - opens a non-secure connection then uses TLS to negotiate a valid cipher before switching to a secure connection to complete the email sending. Typically you’ll need to use port 587 for this as it’s the standard port for secure TLS connections, some providers may vary thou… ---
**Author:** ![iammridu](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/iammridu/32/12474_2.png) [@iammridu](https://forum.ghost.org/u/iammridu)\ **Post date:** [December 8, 2021, 4:25pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/4 "2021-12-08T16:25:21Z")
Yes, I have `"secure":"false"` in my `config.production.json` file. I am still facing the issue. ---
**Author:** ![Kevin](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/kevin/32/32_2.png) [@Kevin](https://forum.ghost.org/u/Kevin)\ **Post date:** [December 8, 2021, 4:26pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/5 "2021-12-08T16:26:59Z")
> [@iammridu](#): > > I have allowed traffic on port 25 as well Perhaps you can share the rest of your mail config (with passwords removed) - you shouldn’t need to be doing anything with port 25. ---
**Author:** ![Kevin](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/kevin/32/32_2.png) [@Kevin](https://forum.ghost.org/u/Kevin)\ **Post date:** [December 8, 2021, 4:27pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/6 "2021-12-08T16:27:34Z")
> [@iammridu](#): > > “secure”:“false” That should be `"secure": false` - no quotes around the `false` part. ---
**Author:** ![iammridu](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/iammridu/32/12474_2.png) [@iammridu](https://forum.ghost.org/u/iammridu)\ **Post date:** [December 8, 2021, 4:29pm UTC](https://forum.ghost.org/t/issues-with-sending-transactional-email/27243/7 "2021-12-08T16:29:31Z")
Thanks, Kevin. For the last 1 hour, I was trying everything other than removing these quotes 😀. Now its working fine. Is there any way I can change the from name for transactional emails?