# Member changing their email address created duplicate subscription!

**URL:** <https://forum.ghost.org/t/member-changing-their-email-address-created-duplicate-subscription/51993>\
**Category:** Bugs\
**Created:** [October 27, 2024, 6:26pm UTC](https://forum.ghost.org/t/member-changing-their-email-address-created-duplicate-subscription/51993 "2024-10-27T18:26:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Heaney555](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/heaney555/32/30944_2.png) [@Heaney555](https://forum.ghost.org/u/Heaney555)\
**Post date:** [October 27, 2024, 6:26pm UTC](https://forum.ghost.org/t/member-changing-their-email-address-created-duplicate-subscription/51993/1 "2024-10-27T18:26:28Z")

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We recently had a Member change their email address, as can be seen in their member activity log.

A few months later, we got an email from this member complaining that they were being billed twice a month, on different dates, for their subscription.

I checked and they definitely only have 1 Member account on Ghost Admin. However, when I checked _Stripe dashboard_, the changing email had _not_ updated their customer account. Instead, it had _created a new one_, with the old one continuing to exist and be subscribed!

This seems like a rather critical issue?

We’re using Ghost(Pro), if that matters, and the member changed their email address on 20 Aug 2024, so whatever version of Ghost was live on Ghost(Pro) on that date is what we were using at the time.

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**Author:** ![markstos](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/markstos/32/18182_2.png) [@markstos](https://forum.ghost.org/u/markstos)\
**Post date:** [October 27, 2024, 7:40pm UTC](https://forum.ghost.org/t/member-changing-their-email-address-created-duplicate-subscription/51993/2 "2024-10-27T19:40:26Z")

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I recommend contacting Ghost Pro support to report this bug.

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**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/2X/b/ba9ce5100b8bb264586f4f572545596b2ce3f081.png) [@system](https://forum.ghost.org/u/system)\
**Post date:** [January 25, 2025, 7:41pm UTC](https://forum.ghost.org/t/member-changing-their-email-address-created-duplicate-subscription/51993/3 "2025-01-25T19:41:03Z")

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