# Newsletter signups with "." in the address don't work

**URL:** <https://forum.ghost.org/t/newsletter-signups-with-in-the-address-dont-work/20184>\
**Category:** Developer help\
**Created:** [February 14, 2021, 5:09pm UTC](https://forum.ghost.org/t/newsletter-signups-with-in-the-address-dont-work/20184 "2021-02-14T17:09:17Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![berrysauce](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/berrysauce/32/23142_2.png) [@berrysauce](https://forum.ghost.org/u/berrysauce)\
**Post date:** [February 14, 2021, 5:09pm UTC](https://forum.ghost.org/t/newsletter-signups-with-in-the-address-dont-work/20184/1 "2021-02-14T17:09:17Z")

</div>

Hey,  
so I noticed that Newsletter sign ups don’t work, if the user has a . in their address.

Example: [user.one@mail.com](mailto:user.one@mail.com)  
Error: Please enter a valid email address!

I looked at some posts and I couldn’t really find a solution to the problem. How can it be fixed? Is it some backend issue or a theme related issue?

Blog URL: [https://indiecritic.net/](https://indiecritic.net/)  
Ghost Version: 3  
Theme: Lyra  
Hosting: DigitalOcean Droplet

---

<div class="post-metadata">

**Author:** ![rozhok](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/rozhok/32/11569_2.png) [@rozhok](https://forum.ghost.org/u/rozhok)\
**Post date:** [February 15, 2021, 3:51pm UTC](https://forum.ghost.org/t/newsletter-signups-with-in-the-address-dont-work/20184/2 "2021-02-15T15:51:31Z")

</div>

Check server logs. This may indicate that your mailing service is unable to send transactional email (due to misconfiguration or whatever). For some reason Ghost show “incorrect email” error in such cases.

You can test such emails on my test page: [https://ponchik.blogigram.com/](https://ponchik.blogigram.com/) here I was able to subscribe with emails with dots.