# No details, only 'date created' for subscriptions?

**URL:** <https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330>\
**Category:** Memberships & subscriptions\
**Created:** [June 20, 2023, 9:53pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330 "2023-06-20T21:53:56Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![writesite](https://avatars.discourse-cdn.com/v4/letter/w/b5a626/32.png) [@writesite](https://forum.ghost.org/u/writesite)\
**Post date:** [June 20, 2023, 9:53pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/1 "2023-06-20T21:53:56Z")

</div>

I’ll start with an apology for my first question being so rudimentary… I’m trying to comp some paying members but I’ll be darned if I can find the way to do that; all it shows for the subscription details is the date created; what am I missing here? (I promise that in the future my inquiries will be more complex… thanks in advance!

---

<div class="post-metadata">

**Author:** ![RyanF](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/ryanf/32/17448_2.png) [@RyanF](https://forum.ghost.org/u/RyanF)\
**Post date:** [June 20, 2023, 9:58pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/2 "2023-06-20T21:58:38Z")

</div>

Find instructions on comping members here:

> **[Complimentary plans](https://ghost.org/help/complimentary-plans/)**
>
> Give any reader access to paid content by creating a complimentary plan for their member account in Ghost.
> 
> A complimentary plan can be added to a member account by clicking the "+ Add Complimentary Subscription" link, in the Subscription settings of...

---

<div class="post-metadata">

**Author:** ![writesite](https://avatars.discourse-cdn.com/v4/letter/w/b5a626/32.png) [@writesite](https://forum.ghost.org/u/writesite)\
**Post date:** [June 20, 2023, 11:09pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/3 "2023-06-20T23:09:09Z")

</div>

Thanks Ryan, but there lies my problem – the only thing that comes up the subscription settings for a member profile is the date the subscription was created; I can’t locate any “+ Add Complimentary Subscription” link. I appreciate you taking the time to answer, I know this is ridiculously basic…

---

<div class="post-metadata">

**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\
**Post date:** [June 20, 2023, 11:17pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/4 "2023-06-20T23:17:07Z")

</div>

Do you have Stripe linked?

---

<div class="post-metadata">

**Author:** ![writesite](https://avatars.discourse-cdn.com/v4/letter/w/b5a626/32.png) [@writesite](https://forum.ghost.org/u/writesite)\
**Post date:** [June 20, 2023, 11:35pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/5 "2023-06-20T23:35:00Z")

</div>

Cathy, I do, and I thought that might be where my challenge lies, and went to the Strip interface but couldn’t find a link or method there to change from pay to comp

---

<div class="post-metadata">

**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\
**Post date:** [June 20, 2023, 11:59pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/6 "2023-06-20T23:59:46Z")

</div>

So you do have a paid tier showing up? Also definitely do a reload on the admin page - could be you’ve got a stale cache?

---

<div class="post-metadata">

**Author:** ![writesite](https://avatars.discourse-cdn.com/v4/letter/w/b5a626/32.png) [@writesite](https://forum.ghost.org/u/writesite)\
**Post date:** [June 21, 2023, 2:42am UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/7 "2023-06-21T02:42:29Z")

</div>

Dang, certainly possible. I’ll refresh and let you know. Thanks much Cathy.

---

<div class="post-metadata">

**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\
**Post date:** [June 21, 2023, 2:49am UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/8 "2023-06-21T02:49:48Z")

</div>

Sounds like a plan. Here’s what you should be seeing, by going to /ghost \> members and then clicking a specific member and scrolling down:

 ![image](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/3X/d/e/de7673253857433bb2ed7bd4df54a140bce78017.png)

Oh, hang on. Are you trying to comp a **member who is already paying**? I’m not sure that’s supported in Ghost. However, if you go into your Stripe dashboard, there are lots of options to manipulate the user’s subscription there. You could probably issue them a Stripe credit equivalent to the number of months you want them to have complimentary.

---

<div class="post-metadata">

**Author:** ![writesite](https://avatars.discourse-cdn.com/v4/letter/w/b5a626/32.png) [@writesite](https://forum.ghost.org/u/writesite)\
**Post date:** [July 30, 2023, 5:43pm UTC](https://forum.ghost.org/t/no-details-only-date-created-for-subscriptions/39330/9 "2023-07-30T17:43:11Z")

</div>

Hi Cathy – don’t think I followed up with a “thanks” after our last interaction. FYI, it seems the easiest way to comp a currently paying member is to cancel the subscription and create a new comped one. Seems a little kludgy I know, but also seems the direct way to do it.
