Open rate is N/A

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Issue Summary

  • Explain roughly what’s wrong: All memeber’s open rates are 0% except for emails I’ve used to test posts.
  • What did you expect to happen? I would expect it to show a realistic number.

Steps to Reproduce

Note the my mail gun opens are working:
image


Setup information

Ghost Version
Share which version of Ghost you’re using. - 4

Node.js Version
If self-hosting - share which version of Node.js you’re using. 14.19 (Docker Hub)

How did you install Ghost?
Provide some details about your install of Ghost if you are self-hosting. Docker on render

Provide details of your host & operating system
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Database type
MySQL 5.7 / MySQL 8 / SQLite 3 / Other Sqlite

Browser & OS version
Include if reporting frontend bugs. All browsers show the same.

Relevant log / error output
Copy and paste any relevant log output. Use backticks to format this into code.

How many emails have you sent? Open rates require members to have received a few emails before they can be calculated and displayed.

Hmm interesting, I sent 3 newsletters up to this point. How many more until I get to some concrete numbers?

The open rate is calculated after 5 emails, but you can click on a member and see their activity (whether they’ve opened an email, etc.) at any time.

Got it, I see now. It would be great to have an information tooltip to explain that.

1 Like