# Support email address - cannot change, no confirm. link **URL:** \ **Category:** Developer help\ **Created:** [January 17, 2021, 8:41pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544 "2021-01-17T20:41:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![adoc](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/adoc/32/11164_2.png) [@adoc](https://forum.ghost.org/u/adoc)\ **Post date:** [January 17, 2021, 8:41pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/1 "2021-01-17T20:41:36Z")
Hi, I just set-up Mailgun, sending emails works well. However, when I change the support adress (see picture) I do not receive any confirmation email (even though the green notification appears telling me to click the link). Can someone please help? It’s a self-hosted DO droplet. ![grafik](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/2X/c/c4ca1592612a23d911d8dacdf2b90dbfc41f9dc6.png) ---
**Author:** ![fleck](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@fleck](https://forum.ghost.org/u/fleck)\ **Post date:** [January 21, 2021, 1:08am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/2 "2021-01-21T01:08:20Z")
I have the same problem. Tells me to “Check your inbox and click the link to confirm”. But there’s no email. I’ve also checked in the spam folder. ---
**Author:** ![mitkomitrovski](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mitkomitrovski/32/8890_2.png) [@mitkomitrovski](https://forum.ghost.org/u/mitkomitrovski)\ **Post date:** [February 21, 2021, 7:43pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/3 "2021-02-21T19:43:13Z")
I have the same problem? does anyone know how to fix this? ---
**Author:** ![sigul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/sigul/32/12326_2.png) [@sigul](https://forum.ghost.org/u/sigul)\ **Post date:** [March 29, 2021, 8:18am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/4 "2021-03-29T08:18:11Z")
same here. did you fix this? ---
**Author:** ![thebear.dev](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/thebear.dev/32/13956_2.png) [@thebear.dev](https://forum.ghost.org/u/thebear.dev)\ **Post date:** [March 29, 2021, 10:21am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/5 "2021-03-29T10:21:28Z")
I am in the process of setting this up (also DO droplet). I’ll keep you posted. ---
**Author:** ![ldenitzio](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/ldenitzio/32/12616_2.png) [@ldenitzio](https://forum.ghost.org/u/ldenitzio)\ **Post date:** [April 10, 2021, 10:22pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/6 "2021-04-10T22:22:51Z")
Has anyone figured this out yet? It’s pretty important that subscriber responses actually go somewhere you can read them… ---
**Author:** ![thebear.dev](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/thebear.dev/32/13956_2.png) [@thebear.dev](https://forum.ghost.org/u/thebear.dev)\ **Post date:** [April 11, 2021, 4:26am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/7 "2021-04-11T04:26:37Z")
No, not yet. I didn’t even get the welcome email after the installation, but the mailgun setup works for sending out emails. ---
**Author:** ![thebear.dev](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/thebear.dev/32/13956_2.png) [@thebear.dev](https://forum.ghost.org/u/thebear.dev)\ **Post date:** [April 11, 2021, 6:24am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/8 "2021-04-11T06:24:43Z")
I apologize for tagging dev team members directly, but we all need some troubleshooting steps to follow here. I for one have successfully set up MailGun, I got the correct domain name according to MailGun support and I am using the correct MailGun API key and when testing the email send-out to myself as a test member – it all works. That said, I am still unable to change the support email address. It gives me a green arrow indicating that a confirmation email has been sent, but no email is received. Not even in the spam folder. Furthermore, I have edited the `config.production.json` file with the MailGun settings for SMTP and as explained, sending out emails when publishing posts works fine. Not sure what or how to further troubleshoot this. Perhaps @Kevin can be so kind and assist? ![nwsletter-email](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/2X/1/140c6b9e23ca77081bdc151390da94706ae14ced.png) ---
**Author:** ![sigul](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/sigul/32/12326_2.png) [@sigul](https://forum.ghost.org/u/sigul)\ **Post date:** [April 11, 2021, 7:54am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/9 "2021-04-11T07:54:18Z")
Solved. It’s a matter of MX. if you add Mailgun MX to your DNS, then the confirmation email goes to Mailgun and you need to set a route to have it delivered to you. Alternatively, you can set a different MX for your account, while keeping the other records from Mailgun (TXT and CNAME if I remember correctly). This way, you’d be able to send messages from both the accounts (say Gmail and Mailgun) and receive to the ine you set the MX (say Gmail). ---
**Author:** ![thebear.dev](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/thebear.dev/32/13956_2.png) [@thebear.dev](https://forum.ghost.org/u/thebear.dev)\ **Post date:** [April 11, 2021, 8:38am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/10 "2021-04-11T08:38:54Z")
@sigul ah, okay. I have to check my MX records on namecheap then. Think I did add one, but I think its for the mailgun generated address that sends out logins and what not. ---
**Author:** ![thebear.dev](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/thebear.dev/32/13956_2.png) [@thebear.dev](https://forum.ghost.org/u/thebear.dev)\ **Post date:** [April 12, 2021, 3:58pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/11 "2021-04-12T15:58:45Z")
Problem for me is this; protonmail does not offer this for free. ---
**Author:** ![adventgineering](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/adventgineering/32/18252_2.png) [@adventgineering](https://forum.ghost.org/u/adventgineering)\ **Post date:** [May 16, 2021, 6:59am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/12 "2021-05-16T06:59:52Z")
You can try zohomail - they have a free tier that is working for me. Scroll down a bit on this page to see the [zohomail forever free](https://www.zoho.com/mail/zohomail-pricing.html?src=hd) plan. ---
**Author:** ![EleanorKonik](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/eleanorkonik/32/13832_2.png) [@EleanorKonik](https://forum.ghost.org/u/EleanorKonik)\ **Post date:** [July 18, 2021, 10:26pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/13 "2021-07-18T22:26:55Z")
I am having the same problem. I tried deleting the MX records that I had set in digital ocean for mailgun, but it’s still not working and it’s been over 24 hours. Does anybody have any suggestions for other problems that might be causing this? ---
**Author:** ![EleanorKonik](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/eleanorkonik/32/13832_2.png) [@EleanorKonik](https://forum.ghost.org/u/EleanorKonik)\ **Post date:** [August 29, 2021, 1:06am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/14 "2021-08-29T01:06:25Z")
Update for folks who find this later: I finally fixed it! Turns out mailgun had blacklisted my email address because of all the bounces from having the mx records screwed up. 😃 All better! ---
**Author:** ![adam](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/adam/32/15220_2.png) [@adam](https://forum.ghost.org/u/adam)\ **Post date:** [December 29, 2021, 2:28pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/15 "2021-12-29T14:28:27Z")
Hi, I am having this issue with Ghost(Pro) and not using Mailgun. I am just trying to change the support email address and Ghost(Pro) says that a confirmation email is sent but I never receive one, so I am unable to verify. I did try to switch MX records yesterday though when trying to figure this out, so I am worried that I may have the same problem as Eleanor but with no recourse or even a way of knowing since I am not using Mailgun. I only sent a couple of test messages through Ghost(Pro)… I am not sure how many it would take to get me flagged. Can anyone help? ---
**Author:** ![norlin](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/norlin/32/12462_2.png) [@norlin](https://forum.ghost.org/u/norlin)\ **Post date:** [January 15, 2022, 7:52pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/16 "2022-01-15T19:52:53Z")
I have the same issue, and not using mailgun nor gmail. I’m receiving other emails from the Ghost instance (such as newsletters, login links, etc), but there is no “confirmation email” for changing the Support or Newsletter email address. Why in first place it’s needed and why the Owner can’t just change the address??? ---
**Author:** ![ppo](https://avatars.discourse-cdn.com/v4/letter/p/b9e5f3/32.png) [@ppo](https://forum.ghost.org/u/ppo)\ **Post date:** [April 5, 2022, 9:00pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/17 "2022-04-05T21:00:28Z")
Does someone know where they hid the settings to change the support address in Ghost v4.42? 😞 Found! Under Settings › Membership › Portal Settings (/ghost/#/settings/members?showPortalSettings=true) Who thought that that was an obvious place to put that setting!?! I hope s.he won the “hide-and-seek” contest 🙄 ---
**Author:** ![ricky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/ricky/32/24243_2.png) [@ricky](https://forum.ghost.org/u/ricky)\ **Post date:** [May 2, 2023, 2:35am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/18 "2023-05-02T02:35:06Z")
appreciate you taking the time to post this @ppo I am new to ghost and was stumped Something like “Change the support address at Settings \> Membership \> Portal Settings \> Customize Portal \> Account page settings \> Support email address (/ghost/#/settings/members?showPortalSettings=true)” should be in [Supporting your members](https://ghost.org/help/supporting-your-members/) and maybe [How to send emails to your audience](https://ghost.org/help/email-newsletters/) as well. ---
**Author:** ![ricky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/ricky/32/24243_2.png) [@ricky](https://forum.ghost.org/u/ricky)\ **Post date:** [October 24, 2023, 1:15am UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/19 "2023-10-24T01:15:36Z")
It is here now fwiw [How to support your members as an independent creator \> Provide a contact email address](https://ghost.org/resources/customer-support/#provide-a-contact-email-address): > In Ghost, your support email address can be entered in Portal Settings, which can be accessed in the members Portal window. Doesn’t speak to how deeply buried it is in Customize Portal \> Account page settings but hey. “[Supporting your members](https://ghost.org/help/supporting-your-members/)” 404s now not sure what happened there. ---
**Author:** ![Roman\_Skabichevsky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/roman_skabichevsky/32/12182_2.png) [@Roman\_Skabichevsky](https://forum.ghost.org/u/Roman_Skabichevsky)\ **Post date:** [December 31, 2023, 12:16pm UTC](https://forum.ghost.org/t/support-email-address-cannot-change-no-confirm-link/19544/20 "2023-12-31T12:16:24Z")
It is strange that you can’t just change this address, but anyway… I didn’t want to mess with MX records, so here is an easier way (tested on Ghost 5.72.0), just change the value directly in the database: First open mysql database. Check the mysql user, password and DB name in config.production.json, then: ```auto mysql -u -p mysql> use mysql> update settings set value = '' where `key` = 'members_support_address'; ``` then verify the change: ```auto select * from settings where `key` = 'members_support_address'; ``` PS after I wrote this I received a confirmation link, so maybe the original issue is fixed already.