# Unable to log into account

**URL:** <https://forum.ghost.org/t/unable-to-log-into-account/59909>\
**Category:** Developer help\
**Created:** [August 27, 2025, 1:13pm UTC](https://forum.ghost.org/t/unable-to-log-into-account/59909 "2025-08-27T13:13:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hypertrack](https://avatars.discourse-cdn.com/v4/letter/h/ce73a5/32.png) [@hypertrack](https://forum.ghost.org/u/hypertrack)\
**Post date:** [August 27, 2025, 1:13pm UTC](https://forum.ghost.org/t/unable-to-log-into-account/59909/1 "2025-08-27T13:13:21Z")

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We are unable to log into our account ([hypertrack.com/blog](http://hypertrack.com/blog)) we were getting 403 errors when tried to access the site, now there is no response at all when attempting to access the account or the site. Thanks for your help.

 ![image](https://us1.discourse-cdn.com/flex015/uploads/ghost2/original/3X/3/4/34624394906053db2d85d630a63416cc58ece779.jpeg)

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**Author:** ![Kevin](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/kevin/32/32_2.png) [@Kevin](https://forum.ghost.org/u/Kevin)\
**Post date:** [August 27, 2025, 1:22pm UTC](https://forum.ghost.org/t/unable-to-log-into-account/59909/2 "2025-08-27T13:22:57Z")

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If your site is down (as it appears to be) then the redirect app on [ghost.org](http://ghost.org) won’t be able to redirect you to your admin area.

I’d suggest contacting your host or server admin to find out why your site is unavailable.

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**Author:** ![hypertrack](https://avatars.discourse-cdn.com/v4/letter/h/ce73a5/32.png) [@hypertrack](https://forum.ghost.org/u/hypertrack)\
**Post date:** [August 28, 2025, 4:28am UTC](https://forum.ghost.org/t/unable-to-log-into-account/59909/3 "2025-08-28T04:28:08Z")

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Thanks for your help, we were able to resolve this issue on our server.