# Why am I getting an error while installing? **URL:** \ **Category:** Installation\ **Created:** [June 23, 2023, 7:14pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418 "2023-06-23T19:14:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 23, 2023, 7:14pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/1 "2023-06-23T19:14:50Z")
Hello everyone, I’m using ghost on my 3 sites, I haven’t had any problems with the installation in any of them, but I made a new installation, I installed via vds, I get this error, I don’t understand why it gives such an error. As I said, I have installed 3 sites on my site, I have never encountered such a problem, I wonder why it does this. ---
**Author:** ![mjw](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mjw/32/30781_2.png) [@mjw](https://forum.ghost.org/u/mjw)\ **Post date:** [June 23, 2023, 7:48pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/2 "2023-06-23T19:48:10Z")
Have you tried running `ghost doctor` or `journalctl`? ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 26, 2023, 5:41pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/3 "2023-06-26T17:41:38Z")
yes i tried but no results. but tell me i saw something i added the screenshot below ```auto sudo npm install ghost-cli@latest -g ``` When installing this process, does it do the event in the screenshot below? ---
**Author:** ![mjw](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mjw/32/30781_2.png) [@mjw](https://forum.ghost.org/u/mjw)\ **Post date:** [June 26, 2023, 6:16pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/4 "2023-06-26T18:16:42Z")
Please avoid screenshots, and paste as pre-formatted text using the gear icon in the forum editor toolbar. I can’t see the images clearly on mobile devices. ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 27, 2023, 1:54pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/5 "2023-06-27T13:54:19Z")
> [@EchoBilisim](#): > > yes i tried but no results. We need the diagnostic information provided by running those commands. They aren’t going to fix your problem; they’re going to tell you (or us) how to fix your problem. Be sure to paste them in with the code `` tag, not as screenshots. :) ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 29, 2023, 7:00pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/6 "2023-06-29T19:00:25Z")
I’m sorry, okay, I’ll do that next time. Installation is done without SSL certificate. But when it is installed with an ssl certificate, the installation does not happen. Site: [http://deletetusu.com](http://deletetusu.com) ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 29, 2023, 7:03pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/7 "2023-06-29T19:03:46Z")
Glad to hear you got it working without ssl. That’s something, at least. If you decide you want to fix your ssl, please provide enough information that we can help. A good start if this is an nginx problem would be to share your nginx configuration files (found in /etc/nginx/sites-enabled) and to check that the certificates referenced in those configuration files are ACTUALLY where the configuration file says they are. ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 29, 2023, 7:38pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/8 "2023-06-29T19:38:44Z")
It gives this warning during installation, is this a problem? ```auto added 484 packages, and audited 485 packages in 43s 44 packages are looking for funding run `npm fund` for details 16 vulnerabilities (12 moderate, 4 high) To address issues that do not require attention, run: npm audit fix To address all issues (including breaking changes), run: npm audit fix --force Run `npm audit` for details. npm notice npm notice New major version of npm available! 8.19.4 -> 9.7.2 npm notice Changelog: https://github.com/npm/cli/releases/tag/v9.7.2 npm notice Run npm install -g npm@9.7.2 to update! npm notice root@sunucu:~# ``` kurulum bittikten sonra bu hatayı veriyor ```auto Starting Ghost One or more errors occurred. 1) CliError Message: Failed to restart Nginx. Debug Information: OS: Ubuntu, v20.04.6 LTS Node Version: v16.20.1 Ghost Version: 5.53.1 Ghost-CLI Version: 1.24.0 Environment: production Command: 'ghost install' Additional log info available in: /home/deletetusu/.ghost/logs/ghost-cli-debug-2023-06-27T21_52_58_784Z.log Try running ghost doctor to check your system for known issues. You can always refer to https://ghost.org/docs/ghost-cli/ for troubleshooting. deletetusu@sunucu:/var/www/deletetusu$ ``` ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 29, 2023, 7:43pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/9 "2023-06-29T19:43:14Z")
The top messages are probably not a problem. The bottom messages are. Please inspect the log file referenced here: ```auto Additional log info available in: /home/deletetusu/.ghost/logs/ghost-cli-debug-2023-06-27T21_52_58_784Z.log ``` What does that tell you? ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 29, 2023, 7:45pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/10 "2023-06-29T19:45:10Z")
> [@Cathy\_Sarisky](#): > > ```auto > Additional log info available in: /home/deletetusu/.ghost/logs/ghost-cli-debug-2023-06-27T21_52_58_784Z.log > > ``` > > What does that tell you? I looked there, there are no files there ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 29, 2023, 7:46pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/11 "2023-06-29T19:46:23Z")
That’s surprising. You’re looking in .ghost, not ghost, right? ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 29, 2023, 8:43pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/12 "2023-06-29T20:43:43Z")
sorry i couldn’t see it because it is hidden error message in log file ```auto Debug Information: OS: Ubuntu, v20.04.6 LTS Node Version: v16.20.1 Ghost Version: 5.53.1 Ghost-CLI Version: 1.24.0 Environment: production Command: 'ghost setup ssl' Message: Failed to restart Nginx. Stack: Error: Failed to restart Nginx. at NginxExtension.restartNginx (/usr/lib/node_modules/ghost-cli/extensions/nginx/index.js:262:19) at processTicksAndRejections (node:internal/process/task_queues:96:5) Original Error Message: Message: Command failed: /bin/sh -c sudo -S -p '#node-sudo-passwd#' nginx -s reload nginx: [emerg] cannot load certificate "/etc/letsencrypt/deletetusu.com/fullchain.cer": BIO_new_file() failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('/etc/letsencrypt/deletetusu.com/fullchain.cer','r') error:2006D080:BIO routines:BIO_new_file:no such file) Stack: Error: Command failed: /bin/sh -c sudo -S -p '#node-sudo-passwd#' nginx -s reload nginx: [emerg] cannot load certificate "/etc/letsencrypt/deletetusu.com/fullchain.cer": BIO_new_file() failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('/etc/letsencrypt/deletetusu.com/fullchain.cer','r') error:2006D080:BIO routines:BIO_new_file:no such file) at makeError (/usr/lib/node_modules/ghost-cli/node_modules/execa/index.js:174:9) at /usr/lib/node_modules/ghost-cli/node_modules/execa/index.js:278:16 at processTicksAndRejections (node:internal/process/task_queues:96:5) at async NginxExtension.restartNginx (/usr/lib/node_modules/ghost-cli/extensions/nginx/index.js:260:13) ``` ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 29, 2023, 8:47pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/13 "2023-06-29T20:47:20Z")
> [@EchoBilisim](#): > > `"/etc/letsencrypt/deletetusu.com/fullchain.cer` Well, there’s your problem! Your configuration is looking for certificates at `"/etc/letsencrypt/deletetusu.com/fullchain.cer` . Could you please do `ls /etc/letsencrypt` and `ls /etc/letsencrypt/deleteusu.com` ? I’m guessing that your certificate is not where your configuration file says it should be. If that’s the case, you’ll need to edit /etc/nginx/sites-enabled/whatever-your-site-is-named-ssl.conf to match the actual location. ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 29, 2023, 11:11pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/14 "2023-06-29T23:11:55Z")
> [@Cathy\_Sarisky](#): > > Well, there’s your problem! Your configuration is looking for certificates at `"/etc/letsencrypt/deletetusu.com/fullchain.cer` . Could you please do `ls /etc/letsencrypt` and `ls /etc/letsencrypt/deleteusu.com` ? I’m guessing that your certificate is not where your configuration file says it should be. If that’s the case, you’ll need to edit /etc/nginx/sites-enabled/whatever-your-site-is-named-ssl.conf to match the actual location. When I looked at the file I gave here, he did it like this, he created a folder like /etc/letsencrypt/deletetsu.com\_ecc/, I changed its name, I did the editing from the place you said didn’t work, and it still didn’t work. ---
**Author:** ![Cathy\_Sarisky](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/cathy_sarisky/32/25750_2.png) [@Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky)\ **Post date:** [June 29, 2023, 11:33pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/15 "2023-06-29T23:33:25Z")
Can you please try restarting nginx? ---
**Author:** ![mjw](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mjw/32/30781_2.png) [@mjw](https://forum.ghost.org/u/mjw)\ **Post date:** [June 30, 2023, 9:40am UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/16 "2023-06-30T09:40:17Z")
I note that you have two spellings for `deletetusu` and `deleteusu`. Make sure these are correct throughout, and then test the Nginx configuration: `sudo nginx -t`. ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 30, 2023, 12:13pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/17 "2023-06-30T12:13:32Z")
> [@mjw](#): > > `deletetusu` and `deleteusu`. misspelled it [Cathy\_Sarisky](https://forum.ghost.org/u/Cathy_Sarisky) otherwise they are correct ---
**Author:** ![mjw](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mjw/32/30781_2.png) [@mjw](https://forum.ghost.org/u/mjw)\ **Post date:** [June 30, 2023, 12:41pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/18 "2023-06-30T12:41:35Z")
So, what’s the output from `sudo nginx -t`? ---
**Author:** ![EchoBilisim](https://avatars.discourse-cdn.com/v4/letter/e/bc8723/32.png) [@EchoBilisim](https://forum.ghost.org/u/EchoBilisim)\ **Post date:** [June 30, 2023, 1:10pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/19 "2023-06-30T13:10:14Z")
When I do sudo nginx -t it says below ```auto nginx: [emerg] cannot load certificate "/etc/letsencrypt/deletetusu.com/fullchain.cer": BIO_new_file() failed (SSL: error:02001002:system library:fopen:No such file or directory:fopen('/etc/letsencrypt/deletetusu.com/fullchain.cer','r') error:2006D080:BIO routines:BIO_new_file:no such file) nginx: configuration file /etc/nginx/nginx.conf test failed ``` ---
**Author:** ![mjw](https://sea1.discourse-cdn.com/flex015/user_avatar/forum.ghost.org/mjw/32/30781_2.png) [@mjw](https://forum.ghost.org/u/mjw)\ **Post date:** [June 30, 2023, 1:13pm UTC](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418/20 "2023-06-30T13:13:29Z")
So, the certificate isn’t present in the folder specified in you Nginx config file. Therefore, double-check paths and filename etc. Exactly what @Cathy_Sarisky suggested. If the certificates do not exist, that’s another matter, but please check the basics first. [Next page](https://forum.ghost.org/t/why-am-i-getting-an-error-while-installing/39418.md?page=2)