The initial limits Mailgun places on the Flex plan for self-hosting Ghost users are just dealbreakers. As I was told today, that you are limited to 9-send batches, and no more than 100 sends an hour, makes it basically useless for anyone coming to Ghost with significant subscribers from another service, whether Wordpress, Substack, or whatever. You can’t be left in limbo wondering when you’ll ever be fully ungated and able to send to all your subscribers.
I know this has been asked and answered repeatedly, but Ghost really needs to support more than one bulk email service. Being held hostage by Mailgun is good for no-one.
You need to verify bussiness to remove the sending limit at https://app.mailgun.com/verification/emailing-needs.
Amazon SES will do the same to out sandbox as Mailgun. It is fine for their business.
Mine is removed easily
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I’ve just run into this as well.
I used some existing list data, which has some high bounce rates (my fault). But then mailgun locked my acconut down (fair enough).
BUT: they won’t actually LET me send >9 emails, so how do I move on? If I could trickle send from ghost, no problem. But doesn’t seem possible?
So I’m now in the situation where I can’t prove to mailgun that my list is now sanitised, because I can’t actually send anything.
Well, not without manually splitting up my list into tiny batches.
Is there another way? This is really quite painful (I know it’s not exactly the fault of Ghost, but when mailgun reply to you saying “nope - we won’t change” you’re somewhat stuffed)
Mailgun never bans your account due to a high bounce rate like Amazon SES does, which is why Mailgun is the best email platform for newsletter sending.
However, as a new customer, they have strict policies in place to filter out spam or abusive accounts. As you may know, they offer 1,000 emails free per month.
New accounts are limited to sending 9 emails per batch, and you must prove that you are a serious and trustworthy business through your sending history and the quality of your website.
You need to have a sending history on your Ghost site and include comprehensive policy pages, terms of service, etc., to demonstrate that your business or blog is legitimate and not a spam site.
You will need to manually add a list of 9 members in the Ghost admin panel and write articles daily, sending emails over a period of 2 weeks to build your sending history.
After that, open a ticket to request the removal of the limits on your account. Check out my article about this for more details.
