Message error "getaddrinfo EAI_AGAIN" when backing up

Developer help Self-hosting
1

Hi Guys,
I’m trying to backing up my website, but got an error message on the process…


Debug Information:
    OS: Ubuntu, v22.04.2 LTS
    Node Version: v16.20.0
    Ghost Version: 5.47.0
    Ghost-CLI Version: 1.24.0
    Environment: production
    Command: 'ghost backup'
An error occurred.
Message: 'getaddrinfo EAI_AGAIN sabili.id'

Stack: RequestError: getaddrinfo EAI_AGAIN sabili.id
    at ClientRequest.<anonymous> (/usr/lib/node_modules/ghost-cli/node_modules/got/source/request-as-event-emitter.js:178:14)
    at Object.onceWrapper (node:events:628:26)
    at ClientRequest.emit (node:events:525:35)
    at ClientRequest.origin.emit (/usr/lib/node_modules/ghost-cli/node_modules/@szmarczak/http-timer/source/index.js:37:11)
    at TLSSocket.socketErrorListener (node:_http_client:494:9)
    at TLSSocket.emit (node:events:513:28)
    at emitErrorNT (node:internal/streams/destroy:157:8)
    at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    at processTicksAndRejections (node:internal/process/task_queues:83:21)
Code: EAI_AGAIN
Path: /ghost/api/admin/authentication/setup/

Has anyone experienced the same thing as me… :cry:

2

You have a DNS lookup error:

Try again, because maybe the issue is temporary. If the issue always happen, you’ll have to fix the DNS issue before you try again.