If I want to offer a 30 day Money Back guarantee - how do I execute this with stripe so that I’m not LOSING money on people who cancel before 30 days? Stripe charges a non-refundable processing fee. If I charge $50 and stripe takes $1.50, then someone wants a refund. I am sending them $50 and losi…

Following with interest. I don’t know a way to do a free refund in Stripe, but I do occasionally have someone change their mind between deposit and work start, so if there’s a way to do that, I’d like to know it! If there isn’t, consider 30 day refund minus Stripe’s processing fee.

That’s a good idea. Another option is a 30 day free trial that’s NOT advertised as a free trial but only plugged into Stripe’s checkout mechanism as a free trial. So NO charge is made until day 31, at which point the GUARANTEE is over. Don’t love that either though. Also not sure there’s an autom…

I don’t think I’d want to automate refunds. It’s OK if there’s a little friction there for someone who tries for 30 days and then wants their money back. Having them email you is OK. If you really think you’re have that many refund requests, I think you should absolutely just bill it as a 30 day …

Hi, I understand the need and want for this. But perhaps a way around it, so that you don’t even have to do refunds, is a 7 day free trial or complimentary subscription (the latter is so they don’t have to enter in payment info, it just bumps them back down to free, the former charges them after 7 d…

Ah, I understand. I may not be the best person to help with this, but I hope you find a solution soon.

[image] JD_Roberto: Appreciate the response, a free trial is not really the direction I want to go, but I want is to capture the credit card number right off the hop. A free trial does capture the credit card and will auto-bill it when the trial ends. If you’re worried about there being a lo…

30-day money back guarantee - how does this work with Stripe?

Memberships & subscriptions

JD_Roberto November 6, 2023, 3:04pm 6

Appreciate the response, a free trial is not really the direction I want to go, but I want is to capture the credit card number right off the hop.

Topic		Replies	Views
Members can use unlimited free trials? Memberships & subscriptions	4	1283	January 18, 2025
Feature Request: 'Trial Period' with Members before Automatically Charging Memberships & subscriptions	5	1147	August 24, 2022
How can I add trial period to my Ghost members subscriptions Memberships & subscriptions	6	1736	June 2, 2022
How to change paid subscriber to free? Memberships & subscriptions	0	440	December 16, 2022
How to get multiple free trials with the same address Bugs	1	476	October 24, 2024

30-day money back guarantee - how does this work with Stripe?

Related topics