Bulk email for new post to free members doesn't work

[geraldoandradee]

Hey @Kevin, I’m experiencing the same problem:

[2021-06-16 17:29:50] ERROR "POST /ghost/api/canary/admin/email_preview/posts/60ca346d9d993c09ba8864a8/" 500 62ms

NAME: EmailError
CODE: BULK_EMAIL_SEND_FAILED
MESSAGE: The server has encountered an error.

level: normal

"The email service was unable to send an email batch."
EmailError: The server has encountered an error.
    at EmailError.GhostError (/var/www/ghost/versions/4.6.4/node_modules/@tryghost/errors/lib/errors.js:10:26)
    at new EmailError (/var/www/ghost/versions/4.6.4/node_modules/@tryghost/errors/lib/errors.js:34:20)
    at /var/www/ghost/versions/4.6.4/core/server/services/bulk-email/index.js:237:30
    at async Object.sendTestEmail (/var/www/ghost/versions/4.6.4/core/server/services/mega/mega.js:89:22)
    at async Object.query (/var/www/ghost/versions/4.6.4/core/server/api/canary/email-preview.js:72:30)

TypeError [ERR_UNESCAPED_CHARACTERS]: Request path contains unescaped characters
    at new ClientRequest (_http_client.js:147:13)
    at Object.request (https.js:316:10)
    at Object.<anonymous> (/var/www/ghost/versions/4.6.4/node_modules/agent-base/patch-core.js:25:22)
    at Object.request (/var/www/ghost/versions/4.6.4/node_modules/socks-proxy-agent/node_modules/agent-base/patch-core.js:23:20)
    at Request.performRequest (/var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/request.js:360:21)
    at /var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/request.js:143:14
    at retryAttempt (/var/www/ghost/versions/4.6.4/node_modules/async/dist/async.js:4611:9)
    at retry (/var/www/ghost/versions/4.6.4/node_modules/async/dist/async.js:4622:5)
    at Request._request (/var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/request.js:141:7)
    at promisifyCall (/var/www/ghost/versions/4.6.4/node_modules/promisify-call/index.js:25:15)
    at Request.request (/var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/request.js:161:12)
    at Mailgun.request (/var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/mailgun.js:98:16)
    at constructor.impl (/var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/build.js:101:26)
    at promisifyCall (/var/www/ghost/versions/4.6.4/node_modules/promisify-call/index.js:25:15)
    at constructor.promisifed [as send] (/var/www/ghost/versions/4.6.4/node_modules/mailgun-js/lib/build.js:105:14)
    at Promise.reject.error.error (/var/www/ghost/versions/4.6.4/core/server/services/bulk-email/mailgun.js:103:40)
    at new Promise (<anonymous>)
    at Object.send (/var/www/ghost/versions/4.6.4/core/server/services/bulk-email/mailgun.js:102:16)
    at Object.send (/var/www/ghost/versions/4.6.4/core/server/services/bulk-email/index.js:232:32)
    at Object.sendTestEmail (/var/www/ghost/versions/4.6.4/core/server/services/mega/mega.js:89:45)
    at async Object.query (/var/www/ghost/versions/4.6.4/core/server/api/canary/email-preview.js:72:30)

[2021-06-16 17:30:11] INFO "GET /ghost/api/canary/admin/members/stats/count/" 200 98ms
[2021-06-16 17:30:11] INFO "GET /ghost/api/canary/admin/posts/?limit=30&page=1&filter=status%3A%5Bdraft%2Cscheduled%2Cpublished%5D" 200 219ms
[2021-06-16 17:30:16] INFO "GET /ghost/api/canary/admin/settings/?group=site%2Ctheme%2Cprivate%2Cmembers%2Cportal%2Cnewsletter%2Cemail%2Camp%2Clabs%2Cslack%2Cunsplash%2Cviews%2Cfirstpromoter%2Coauth%2Ceditor" 200 14ms
[2021-06-16 17:30:16] INFO "GET /ghost/api/canary/admin/members/?limit=1&filter=subscribed%3Atrue%2B(status%3Afree%2Cstatus%3A-free)&include=labels%2CemailRecipients" 200 53ms
[2021-06-16 17:30:16] INFO "GET /ghost/api/canary/admin/members/?limit=1&filter=subscribed%3Atrue&include=labels%2CemailRecipients" 200 53ms
[2021-06-16 17:30:16] INFO "GET /ghost/api/canary/admin/labels/?limit=all" 200 51ms

It seems Ghost is failing the form and submit the payload for bulk email. Another thing is it seems to be using a canary API to send the e-mail. Am I correct?

The weirdest thing is the transaction e-mail is working normally but the bulk e-mail simply fails every time. It sounds like a bug to me. I checked the API key a hundred times (it’s not that, believe me).

[ankitst]

Please refer to this thread. The issue is with Mailgun for new accounts. You have to write to them to lift your evaluation period.

Email failed to send - please verify your email settings / Email service is currently unavailable - please try again

I got my account unlocked today after a few back and forth with the support team at Mailgun. After the first email, they mentioned that they are going to keep the evaluation period ON for the account & that I have to do the steps required under evaluation period. I replied saying that I have done everything so why can’t it be just unlocked. Got a reply stating to send some emails continuously over 4 days to review the stats & then decide whether to unlock or not. Appealed again to this stating …

[Giang_Nguyen]

{“name”:“Log”,“hostname”:“dnse-blog-7d6d5bb5b4-2z8ls”,“pid”:101,“level”:40,“err”:{“id”:“65364fb0-0c83-11ec-ac45-db19b48089a5”,“domain”:“https://blog.dnse.com.vn/",“code”:“BULK_EMAIL_SEND_FAILED”,“name”:“EmailError”,“statusCode”:500,“level”:“normal”,“message”:"The server has encountered an error.”,“context”:“"The email service was unable to send an email batch."”,“stack”:“EmailError: The server has encountered an error.\n at /opt/bitnami/ghost/versions/4.9.3/core/server/services/bulk-email/bulk-email-processor.js:242:30\n at runMicrotasks ()\n at processTicksAndRejections (internal/process/task_queues.js:95:5)\n at async Object.processEmailBatch (/opt/bitnami/ghost/versions/4.9.3/core/server/services/bulk-email/bulk-email-processor.js:166:34)\n at async Promise.map.concurrency (/opt/bitnami/ghost/versions/4.9.3/core/server/services/bulk-email/bulk-email-processor.js:98:17)\n\nError: Too Many Recipients\n at IncomingMessage. (/opt/bitnami/ghost/versions/4.9.3/node_modules/mailgun-js/lib/request.js:327:17)\n at IncomingMessage.emit (events.js:387:35)\n at IncomingMessage.emit (domain.js:470:12)\n at endReadableNT (internal/streams/readable.js:1317:12)\n at processTicksAndRejections (internal/process/task_queues.js:82:21)”},“msg”:“The server has encountered an error.”,“time”:“2021-09-03T06:51:41.996Z”,“v”:0}

I got this error when trying to send to 10,000 subscribers. Can you please help, i tried to send 1,2 email is ok to mailgun.

Also, with this error, my mailgun log show nothing.

Thank you in advance