Cancellation dates in dashboard vs Stripe

[ClaraP]

Hello!

I’ve been noticing something strange with cancellations and thought I’d run it by the group.

I’m noticing that cancelled memberships are showing a 2023 cancellation date. No, these aren’t cases of an annual member cancelling the auto-renew but having access through 2023, these are cases of memberships where the renewal failed and they are absolutely and completely cancelled.

In Stripe, the dates / years are current. But on the Dashboard, it’s saying a year from now. Any idea what’s up and how to interpret this data?

Here’s what will show up in the dashboard:

And then on Stripe, it shows up as…

[Kym]

My first thought is to try checking your settings for managing failed payments from the Billing page on your Stripe dashboard.

Beyond that I’d recommend giving Stripe support a shout on this, to see if they have any insights here, since I think this is related to how Stripe is handling subscriptions that have failed to renew.

Let us know what you find!