I’ve been noticing something strange with cancellations and thought I’d run it by the group.
I’m noticing that cancelled memberships are showing a 2023 cancellation date. No, these aren’t cases of an annual member cancelling the auto-renew but having access through 2023, these are cases of memberships where the renewal failed and they are absolutely and completely cancelled.
In Stripe, the dates / years are current. But on the Dashboard, it’s saying a year from now. Any idea what’s up and how to interpret this data?
Here’s what will show up in the dashboard:
And then on Stripe, it shows up as…