Cancelling Membership

hello beautiful humans… :wave:t5:

i love ghost. and the new membership feature is very exciting: congrat to all the ghost peeps who’ve made it possible… :clap:t5: :smiling_face_with_three_hearts:

i’ve read this thread a few times and the documentation too, and if i understand this thread correctly this membership cancellation limitation surprises me and worries me.

so a few follow-up q’s for youse…

  • how does the member contact the site admin to cancel membership (email?). there’s no pre-req for a website to have a listed email address or contact form so in this case would the member have to search for emails they received when signing up for membership to obtain an email address?
  • what happens if the site admin doesn’t get a cancellation email (spam, human error, whatevs)?
  • what happens if the site admin does get the request but doesn’t cancel the membership?
  • if a membership isn’t cancelled despite a request what’s the next step for for a member; to dispute via stripe?
  • could/would the member continued to be charged until the dispute is settled (which can take weeks)?
  • this seems like a limitation that’s ripe for abuse: if a member’s subcription is due to renew tomorrow and they want to cancel it before it renews tomorrow all they can do is email & hope the site admin actions it immediately and/or doesn’t intentionally delay it a day or two to ensure an extra month’s membership fees
  • personally i find it equally worrying to read that ghost are only “thinking about improving” this “limitation”…

maybs i’ve got this all wrongs? hopes someone can shed some more light…

always,
STOQE

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