Failed to send magic link email but working for staff

Memberships & subscriptions
1 
{
  "errors": [
    {
      "message": "Resource not found",
      "context": null,
      "type": "NotFoundError",
      "details": null,
      "property": null,
      "help": null,
      "code": null,
      "id": "****",
      "ghostErrorCode": null
    }
  ]
}

Mail setup is working for staff invitations but not for member subscription.

2

We’re going to need more information. Do you have a proxy set up? Please provide some details if you’d like some help.

3

I use Cloudflare to manage DNS and proxy status is active for the domain.

4

So, as a first check, turn off the cloudflare proxy. Turn it to DNS only. Does that resolve the problem?

5

still, not resolved.

6

OK. Can you take a look at the network calls happening when you try to trigger a magic link? What specific URL is being requested when this error message results?

And then I’d take a look at your Ghost’s logs (on the server) and see if you see the request getting there, and what the server says about it…

7

Thanks for the help, my issue is resolved. The problem occurred due to difference in the support email ID and configured email.

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