Ghost Members Signup Error


Some users are encountering an error on signup from the members magic-link api.

“Failed to load resource: the server responded with a status of 500 ()”

{"name":"Log","hostname":"volta-media-ghost","pid":30113,"level":50,"err":{"id":"eca14560-99af-11ea-9d42-957147131a61","domain":"","code":null,"name":"EmailError","statusCode":500,"level":"normal","message":"Failed to send email.","help":"\"Please see for instructions on configuring email.\"","stack":"EmailError: Failed to send email.\n at EmailError.GhostError (/var/www/ghost/versions/3.15.3/node_modules/@tryghost/errors/lib/errors.js:10:26)\n at new EmailError (/var/www/ghost/versions/3.15.3/node_modules/@tryghost/errors/lib/errors.js:34:20)\n at createMailError (/var/www/ghost/versions/3.15.3/core/server/services/mail/GhostMailer.js:51:12)\n at EventEmitter.<anonymous> (/var/www/ghost/versions/3.15.3/core/server/services/mail/GhostMailer.js:112:24)\n at Object.onceWrapper (events.js:417:26)\n at EventEmitter.emit (events.js:310:20)\n at EventEmitter.emit (domain.js:482:12)\n at DirectMailer.<anonymous> (/var/www/ghost/versions/3.15.3/node_modules/directmail/lib/mailer.js:174:38)\n at SMTPClient.<anonymous> (/var/www/ghost/versions/3.15.3/node_modules/directmail/lib/mailer.js:292:13)\n at Object.onceWrapper (events.js:416:28)\n at SMTPClient.emit (events.js:310:20)\n at SMTPClient.EventEmitter.emit (domain.js:482:12)\n at SMTPClient._destroy (/var/www/ghost/versions/3.15.3/node_modules/simplesmtp/lib/client.js:310:10)\n at SMTPClient._onEnd (/var/www/ghost/versions/3.15.3/node_modules/simplesmtp/lib/client.js:410:10)\n at Socket.emit (events.js:322:22)\n at Socket.EventEmitter.emit (domain.js:482:12)\n at endReadableNT (_stream_readable.js:1187:12)\n at processTicksAndRejections (internal/process/task_queues.js:84:21)"},"msg":"Failed to send email.","time":"2020-05-19T09:05:45.658Z","v":0}

The email address they are using is correct.

I have tried manually adding them, but they get an error on sign in as well.

This isn’t happening for everyone though.

The errors seem to be happening for Gmail address, iCloud, Outlook etc, but seems fine for non ESP top level domains.

I am using the Ghost admin integration with MailGun for my email service.

Turns out the secure connection was not working properly in my config:

I tried the standard connection: - and that did not work either.

Ultimately, this fixed my issue:

“mail”: {
  “transport”: “SMTP”,
    “options”: {
    “service”: “Mailgun”,
    “host”: “”,
    “auth”: {
      “user”: “redacted”,
      “pass”: “redcated”
1 Like

This is the solution!
Add the host key with the correct value from mailgunn to your config file.

Someone should update this in the documentation!

This solved my issue, any chance to add the host key to the default here?