Unable to resend failed newsletter

Memberships & subscriptions
1

I solved the newsletter issue in this thread:

Now I can send the newsletter correctly.

But, if I try to send the previously failed newsletter, I get the same error, I can’t send it:

Cattura
Cattura691×121 3.45 KB

Cattura
Cattura492×672 31.4 KB

Is there a way to send it or reset it as if I had never tried to send it?

2

Is the message in the logs the same when trying a resend?

3

Hi, sorry for the late reply.
in the error file there is nothing, in the production file I find this:

{
  "name": "Log",
  "hostname": "domain",
  "pid": 20944,
  "level": 40,
  "err": {
    "id": "8f489040-17bc-11eb-acf7-e5b9e60f0ed3",
    "domain": "https://domain.it",
    "code": "BULK_EMAIL_SEND_FAILED",
    "name": "EmailError",
    "statusCode": 500,
    "level": "normal",
    "message": "The server has encountered an error.",
    "context": "\"The email service was unable to send an email batch.\"",
    "stack": "EmailError: The server has encountered an error.\n    at EmailError.GhostError (/var/www/ghost/versions/3.35.5/node_modules/@tryghost/errors/lib/errors.js:10:26)\n    at new EmailError (/var/www/ghost/versions/3.35.5/node_modules/@tryghost/errors/lib/errors.js:34:20)\n    at mailgunProvider.send.then.catch (/var/www/ghost/versions/3.35.5/core/server/services/bulk-email/index.js:236:30)\n    at tryCatcher (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/util.js:16:23)\n    at Promise._settlePromiseFromHandler (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/promise.js:547:31)\n    at Promise._settlePromise (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/promise.js:604:18)\n    at Promise._settlePromise0 (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/promise.js:649:10)\n    at Promise._settlePromises (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/promise.js:725:18)\n    at _drainQueueStep (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/async.js:93:12)\n    at _drainQueue (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/async.js:86:9)\n    at Async._drainQueues (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/async.js:102:5)\n    at Immediate.Async.drainQueues [as _onImmediate] (/var/www/ghost/versions/3.35.5/node_modules/bluebird/js/release/async.js:15:14)\n    at runCallback (timers.js:705:18)\n    at tryOnImmediate (timers.js:676:5)\n    at processImmediate (timers.js:658:5)\n    at process.topLevelDomainCallback (domain.js:126:23)\n\nError: 'from' parameter is not a valid address. please check documentation\n    at IncomingMessage.res.on (/var/www/ghost/versions/3.35.5/node_modules/mailgun-js/lib/request.js:327:17)\n    at IncomingMessage.emit (events.js:203:15)\n    at IncomingMessage.EventEmitter.emit (domain.js:448:20)\n    at endReadableNT (_stream_readable.js:1145:12)\n    at process._tickCallback (internal/process/next_tick.js:63:19)"
  },
  "msg": "The server has encountered an error.",
  "time": "2020-10-26T18:53:39.014Z",
  "v": 0
}

I send new newsletters without problems

4

Looks like a bug. The code is expecting the “from” address to be stored in the email table but because the email was created before that was implemented it’s not available.

5

sounds correct, any tests or solutions I can try? otherwise I wait for the fix