White Screen Only For Site and Back End Admin

Developer help
1

Hi,

I have a frequent issue of my site going to white screen only, for the site and all pages and for the dashboard etc. The solution is to have Midnight reset the server and it fixes the problem. But I dont want my site going down at all, so they looked into it and have a solution. I just don’t understand the solution and need some guidance as to the subject and where to begin.

The Environment I am running.

URL: Truth11.com
Ghost version: is the latest, updated by Midnight server hosting. ( I dont have the version number as my site is currently in white screen mode and I cant get into the dashboard to check it)

  • How was Ghost installed and configured?
    Ghost has been installed and configured by midnight server hosting.

  • What Node version, database, OS & browser are you using?

Dont know what node version is, or which database, this may be info held by Midnight. My os is Mac 12.2.1 and safari version 15.3

  • What errors or information do you see in the console?

This is the email Midnight sent to me, they have found the problem, I just dont understand how to fix it.

Hi Dylan,
I have heard back from our tech team.
It seems somewhere in your theme is an error that is probably causing the site to crash overtime.
The error is as follows:
“domain”:“https://www.truth11.com”,“code”:null,“name”:“BadRequestError”,“statusCode”:400,“level”:“normal”,“message”:“Error parsing filter”,“stack”:"Error: Query Error: unexpected character in filter at char 7
Please see this forum post for more information:
Getting "Error parsing filter" when filtering by multiple tags
If you can look into this and let us know.
Kind regards,
Midnight Support

I have gone to the forum link and I dont understand how to access this information or what to do at all. I need the first steps, what is the subject in general, what program do I use to fix it, how do I fix it.

This issue is a very big concern for me. My site is going down twice or more per day.

Thank you for any assistance or advice.

Dylan

2

The filter needs to use HTML encoding. For example, “:” encoded is %3A. You need to substitute characters, as shown in the example with encoded values.

See this guide and reference.
HTML URL Encoding Reference

3

Hi,
Thank you for your response.
I have read the guide and reference you have sent. I am not sure where to apply this information. Where exactly do I substitute characters with encoded values, is it as I post the article, change the url in the ghost editor?, do I need to go back and fix old posts?. The guide you sent a link to discusses “JavaScript, PHP, and ASP there are functions that can be used to URL encode a string.” But where to do I access java script php and asp? I have access to the ghost platform only. Midnight is doing all the back end. It may seem a simple question but do it do this in the ghost platform dashboard. Do I need to get another program to access this. Can midnight give me access to this. I can figure it out with the information you have provided, but I cant figure out where to apply it.

Thank you for your patience. I am a journalist, not in computers, and am new to this subject.

I am using the character • in post titles but it gets converted out of the url.

Do I insert the javascript php asp functions in Code injection section in the ghost editor program.

As you can see, im not sure where this is done.

Thank you.

4

The changes need to be made in your theme.

5

OK! Thank you! That is a start! I will go from there!.