Cannot Send Batch Email

Developer help Self-hosting
1

self-hosted, mailgun, node.js 16.5, mysql 8

I set up mailgun and entered domain, api credential into admin dashboard; also added smtp info to config.production.json

Users can receive secure sign in link via email, but new posts do not email, received error output below:

NAME: EmailError
CODE: BULK_EMAIL_SEND_FAILED
MESSAGE: The server encountered an error whilst sending email.

level: normal

“The email service was unable to send an email batch.”
EmailError: The server encountered an error whilst sending email.
at /var/www/html/versions/5.2.1/core/server/services/bulk-email/bulk-email-processor.js:249:30
at runMicrotasks ()
at processTicksAndRejections (node:internal/process/task_queues:96:5)
at async Object.processEmailBatch (/var/www/html/versions/5.2.1/core/server/services/bulk-email/bulk-email-processor.js:174:34)
at async Promise.map.concurrency (/var/www/html/versions/5.2.1/core/server/services/bulk-email/bulk-email-processor.js:102:17)

[2022-06-03 02:30:22] INFO “GET /ghost/api/admin/posts/6299722a0cbb9b0166c5ee48/” 200 51ms

2

Same issue on my side since I change my hosting …
I also use Mailgun.

{"name":"Log","hostname":"sd-130779","pid":188628,"level":40,"err":{"id":"a0a5fb80-346f-11ed-9df9-8f65f3114eb6","domain":"xxxx","code":"BULK_EMAIL_SEND_FAILED","name":"EmailError","statusCode":500,"level":"normal","message":"The server encountered an error whilst sending email.","context":"\"The email service was unable to send an email batch.\"","stack":"EmailError: The server encountered an error whilst sending email.\n    at Object.send (/data/www/xxxxx/versions/5.14.1/core/server/services/bulk-email/bulk-email-processor.js:259:30)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)\n    at async Object.processEmailBatch (/data/www/xxxx/versions/5.14.1/core/server/services/bulk-email/bulk-email-processor.js:182:34)\n    at async Promise.map.concurrency (/data/www/xxxx/versions/5.14.1/core/server/services/bulk-email/bulk-email-processor.js:105:17)","hideStack":false},"msg":"The server encountered an error whilst sending email.","time":"2022-09-14T20:55:55.962Z","v":0}
3 
Error: Worker for job \"email-analytics-fetch-latest\" exited with code 1\n
4

I’m getting this error as well. Any help would be appreciated.

The server encountered an error whilst sending email.
"The email service was unable to send an email batch."
Error ID:
Error Code: 
    b0d16870-38a0-11ed-bfdf-2feb196daab5
    BULK_EMAIL_SEND_FAILED
----------------------------------------
EmailError: The server encountered an error whilst sending email.
    at Object.send (/var/lib/ghost/versions/5.14.1/core/server/services/bulk-email/bulk-email-processor.js:259:30)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Object.processEmailBatch (/var/lib/ghost/versions/5.14.1/core/server/services/bulk-email/bulk-email-processor.js:182:34)
    at async Promise.map.concurrency (/var/lib/ghost/versions/5.14.1/core/server/services/bulk-email/bulk-email-processor.js:105:17)
5

This has been fixed by providing more information about the mailgun issue in the logger :