Ghost is currently unable to send email

Developer help Installation
1

I need help please.

  • What’s your URL? This is the easiest way for others to debug your issue
  • What version of Ghost are you using?

5.44.0

  • What configuration?
    config.production.json
"mail": {
    "transport": "SMTP",
    "options": {
      "service": "Mailgun",
      "host": "smtp.mailgun.org",
      "port": 465,
      "secure": true,
      "auth": {
        "user": "postmaster@****************",
        "pass": "Mailgun SMTP password here"
      }
    }
  },
  • What browser?

Brave

  • What errors or information do you see in the console?

Log file shows the following:

{
  "name": "Log",
  "hostname": "aihe-blog",
  "pid": 57463,
  "level": 50,
  "version": "5.44.0",
  "err": {
    "id": "5b894060-e1c2-11ed-8ed9-6733d7017808",
    "domain": "https://blog.aihe.me",
    "code": null,
    "name": "EmailError",
    "statusCode": 500,
    "level": "normal",
    "message": "Failed to send email. Reason: Email has been temporarily rejected.",
    "context": "\"Unable to send welcome email, your site will continue to function.\"",
    "help": "\"Please see https://ghost.org/docs/config/#mail for instructions on configuring email.\"",
    "stack": "EmailError: Failed to send email. Reason: Email has been temporarily rejected.\n    at createMailError (/var/www/blog/versions/5.44.0/core/server/services/mail/GhostMailer.js:68:12)\n    at GhostMailer.handleDirectTransportResponse (/var/www/blog/versions/5.44.0/core/server/services/mail/GhostMailer.js:158:19)\n    at GhostMailer.send (/var/www/blog/versions/5.44.0/core/server/services/mail/GhostMailer.js:120:25)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)\n    at async /var/www/blog/versions/5.44.0/core/server/services/auth/setup.js:186:17",
    "hideStack": false
  },
  "msg": "Failed to send email. Reason: Email has been temporarily rejected.",
  "time": "2023-04-23T10:33:59.451Z",
  "v": 0
}

{
  "name": "Log",
  "hostname": "aihe-blog",
  "pid": 57463,
  "level": 50,
  "version": "5.44.0",
  "err": {
    "id": "b29f1af0-e1c2-11ed-8ed9-6733d7017808",
    "domain": "https://blog.aihe.me",
    "code": null,
    "name": "UnhandledJobError",
    "statusCode": 500,
    "level": "critical",
    "message": "Processed job threw an unhandled error",
    "context": "\"function\"",
    "help": "\"Please see https://ghost.org/docs/config/#mail for instructions on configuring email.\"",
    "stack": "EmailError: Failed to send email. Reason: Email has been temporarily rejected.\n    at /var/www/blog/versions/5.44.0/node_modules/@tryghost/job-manager/lib/job-manager.js:251:35\n    at createMailError (/var/www/blog/versions/5.44.0/core/server/services/mail/GhostMailer.js:68:12)\n    at GhostMailer.handleDirectTransportResponse (/var/www/blog/versions/5.44.0/core/server/services/mail/GhostMailer.js:158:19)\n    at GhostMailer.send (/var/www/blog/versions/5.44.0/core/server/services/mail/GhostMailer.js:120:25)\n    at processTicksAndRejections (node:internal/process/task_queues:96:5)\n    at async ImportManager.importFromFile (/var/www/blog/versions/5.44.0/core/server/data/importer/import-manager.js:533:17)\n    at async /var/www/blog/versions/5.44.0/node_modules/@tryghost/job-manager/lib/job-manager.js:244:25\n    at async JobManager.worker (/var/www/blog/versions/5.44.0/node_modules/@tryghost/job-manager/lib/job-manager.js:16:22)",
    "hideStack": false
  },
  "msg": "Processed job threw an unhandled error",
  "time": "2023-04-23T10:36:25.507Z",
  "v": 0
}
  • What steps could someone else take to reproduce the issue you’re having?

Install ghost and try to setup using the details above.

2

I work for me with secureConnection instead of secure

"mail": {
    "transport": "SMTP",
    "options": {
      "service": "Mailgun",
      "port": 465,
      "secureConnection": true,
      "auth": {
        "user": "noreply@xxxxxxx.com",
        "pass": "xxxxxxxx-xxxxx-xxxxxxxxxxxxx"
      }
    }
},

You can try it and response.

3

Hi! Thank you.

Email is still not being sent.

Here is what I did.

  1. Changed secure to secureConnection like you suggested
  2. Then I tried the command ghost restart
4

So, you need to check your Mailgun logs (Mailgun dashboard) and sent support ticket to Mailgun team if they lock your account. Need to out sandbox.