How to backup a ghost instance using recovery mode in DigitalOcean droplet?

The problem is that the droplet is not accessible by SSH or IP and the production site has been down for a week. The support team is stuck as well.

The support team suggests that using recovery mode, I can download the files from the droplet and a new droplet should be setup.

Please help me by letting me know the following:

  • What files should I save from the droplet to make a new Ghost installation work as the production site?

  • How shall I use the saved files in the new Ghost installation to make same as the production site?

  • Is the process of going to the recovery mode of DigitalOcean droplet safe?

Please help

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