terrible experience

I come to tell you about my terrible experience with, I bought a theme for 89 dollars, the theme failed, so I asked for support, it was a theme that a client had requested who wanted him to make a website and he likes it, The menu did not work and it was missing some fields to translate, after 4 days they solved the 2 items that did not come in the template to translate, my time was little since the work had to be delivered a week, the menu was solved, there had previously been I asked for a refund and it’s been 5 days since they have answered me. I had to buy another issue to respond to my client’s terrible service and they still haven’t answered me or refunded me.