Didn’t realize my password manager had saved my admin account password with a typo until I tried to guess what it was. Which led to a response indicating my account was locked for 10 minutes and to try again later. Attempted to use the reset feature and was told to contact support. It’s been nearly two hours and support still sent me here. Included screenshot is rather self explanatory. So, can anyone somehow help me reset my password to my now locked account? Never thought I’d be complaining about using a free service before - can’t wait to see how this turns out.
I assume with “free tier” you mean that you’re self hosting?
How are you doing that?
Looks like there is an issue with your email setup, so if you could share that with us, we can help further:
Self-hosted. Free-tier. Same thing, different spelling. I was logged in for hours last night until I absentmindedly force closed Firefox. Regarding my setup, I setup my account with an iCloud address. I’m using an M3 Mabook Pro. Hosted docker image via Orbstack.
Apologies if I’m coming across as rude btw. Had a poor interaction with one of my professors and I’m just baffled as to why I can’t simply reset my password due to not having a subscription.
Not necessarily. There was indeed a managed hosting provider with a free tier.
This has nothing to do with a Ghost(Pro) subscription. The Ghost(Pro) support just sent you here, since their support email is for their managed hosting service. Self hosters have the community forum here. The password reset not working is rather an issue with your Ghost configuration.
As far as I could find out right now, Orbstack is for running things locally on your machine, right?
I’d start by looking at the logs. With Docker itself I usually run docker logs [container name] to get to those. Not sure how Orbstack would handle that.
The logs would give a first indication what the issue is, given that you’re getting a “temporarily rejected” error.
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I don’t know why but ‘managed hosting provider with a free tier’ sounds so funny to me. I think I may need a nap.
I understand the concept I just find it hard to believe that a support forum would be able to help me with such a an issue. Granted I don’t think I’ver ever encountered a service with a support system quite like this. It’s a knee-jerk reaction to automatically ‘contact support’/‘contact admin’ when errors occur is all.
Honestly, though, I don’t think I even did much other than login last night. I haven’t been sleeping very well, though, so I could be wrong. If Orbstack is indeed the culprit I’ll be so disappointed. I want to love it but I’m on the verge of just sticking with Docker while waiting for Apple’s containerization to be useable for me. Unless I somehow get my hands on the funds for something new entirely.
Thank you for the suggestion. I’ll see what I can gather from there.
You do need a nap. Asking Ghost Pro for support when they aren’t your host is silly. Sleep well, come on back when you’re ready.
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I’m back! No nap as my Irish/Mexican stubbornness kicked in and I became determined to figure this out. I confess that after 30-45 minutes of trying on my own I caved and went to Google Gemini.
What had happened was the database I initially setup my account with became reset after the many failed login attempts. Also, wires crossed between Docker and Orbstack at some point causing Ghost return to only being pulled. I had no intention of joining Mailtrap but, hey, what could one more email address hurt? It was also the only way I was able to recover the credentials needed to get Ghost’s servers to work properly. In the end, I basically had to remake my admin account so now I just have to see if I can use the same name for my site or not.
I’m sure there are those here who more or less knew what I was walking into. In my defense, I’ve been reading and studying about modern day computing for around 10 months now. My minimal understanding of these concepts has expanded more than I realized, however, I’ve yet to put the majority of it to actual use.
I really am a computer geek, yall, omg. 
You’re logging in on your local server. None of your data goes to ghost.org or anything, so I don’t expect any issues with reusing a name.
Stubbornness is a good developer feature. You got this.
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