Hi,
I am experiencing an issue where potential new members are unable to sign up on my site using a Gmail address. Other email providers work fine, and the newsletter functionality works as expected in all other aspects.
I am using Mailgun for email sending with a subdomain (noreply@email.domain.com).
Has anyone encountered this problem before?
Best regards,
Vilgot
They’re not receiving the email? Time to head over to mailgun’s site to look for errors in their logs, or perhaps some errors with the required dns entries.
Ghost doesn’t allow members to sign up with a Gmail address. I receive the error code ‘Failed to send magic link email.’ Should I still check Mailgun, even though the email isn’t sent in the first place?
Error code:
Check your Ghost logs - the reason for the failed magic link is usually in there.
To do that, run ghost log in the directory you installed Ghost in.
I’d also check the browser’s console log (F12, then console tab) for anything informative there, and the network tab for the response to any red entries. You should see the server-side error with ‘ghost log’, and the client side half of the error in the browser’s console log.
