Mailgun configuration works on local but not on production for /send-magic-link

Developer help
1

The API request /send-magic-link stays pending for a long time and returns 504 by Nginx due to timeout.

This was the Mail config I added in ./config.production.json which was present at the root.

"mail": {
    "from": "'Sivanesh Shanmugam' <info@sivanesh.dev>",
    "transport": "SMTP",
    "options": {
      "service": "Mailgun",
      "host": "smtp.mailgun.org",
      "port": 465,
      "secure": true,
      "auth": {
        "user": "postmaster@sivanesh.dev",
        "pass": "<password>"
      }
    }
  }

Error in console

[2022-10-03 11:26:50] ERROR

NAME: EmailError
CODE: ETIMEDOUT
MESSAGE: Failed to send email. Reason: Connection timeout.

level: normal

"Please see https://ghost.org/docs/config/#mail for instructions on configuring email."
Error: Connection timeout
    at createMailError (/var/www/sivanesh-ghost/versions/5.17.0/core/server/services/mail/GhostMailer.js:67:12)
    at SMTPConnection._formatError (/var/www/sivanesh-ghost/versions/5.17.0/node_modules/nodemailer/lib/smtp-connection/index.js:787:19)
    at SMTPConnection._onError (/var/www/sivanesh-ghost/versions/5.17.0/node_modules/nodemailer/lib/smtp-connection/index.js:773:20)
    at Timeout.<anonymous> (/var/www/sivanesh-ghost/versions/5.17.0/node_modules/nodemailer/lib/smtp-connection/index.js:232:22)
    at listOnTimeout (node:internal/timers:559:17)
    at processTimers (node:internal/timers:502:7)

What did I miss?

And

  • Installed and configured in a Linode VPS Ubuntu.

  • Node 16.17.1, Mysql, Ubuntu Server, Tested in Chrome

  • In local, the mail sending process is perfectly fine with the same config.

  • To reproduce click subscribe and try to signup by entering the username and password.

2

Your config is incorrect. Try this.


  "mail": {
    "from": "<email>",
    "transport": "SMTP",
    "options": {
      "host": "smtp.mailgun.org",
      "port": 587,
      "service": "Mailgun",
      "secure": false,
      "requireTLS": true,
      "auth": {
        "user": "<email>",
        "pass": "<password>"
      }
    }
  },
3

Hey @mjw, Thanks for the quick reply. But still getting the same error. API is pending for 1 minute. And then 504

Same error message

[2022-10-03 13:18:04] INFO "GET /assets/built/main.min.js.map" 200 15ms
[2022-10-03 13:19:12] INFO "POST /members/api/send-magic-link/" 200 60034ms
[2022-10-03 13:19:47] ERROR

NAME: EmailError
CODE: ETIMEDOUT
MESSAGE: Failed to send email. Reason: Connection timeout.

level: normal

"Please see https://ghost.org/docs/config/#mail for instructions on configuring email."
Error: Connection timeout
    at createMailError (/var/www/sivanesh-ghost/versions/5.17.0/core/server/services/mail/GhostMailer.js:67:12)
    at SMTPConnection._formatError (/var/www/sivanesh-ghost/versions/5.17.0/node_modules/nodemailer/lib/smtp-connection/index.js:787:19)
    at SMTPConnection._onError (/var/www/sivanesh-ghost/versions/5.17.0/node_modules/nodemailer/lib/smtp-connection/index.js:773:20)
    at Timeout.<anonymous> (/var/www/sivanesh-ghost/versions/5.17.0/node_modules/nodemailer/lib/smtp-connection/index.js:232:22)
    at listOnTimeout (node:internal/timers:559:17)
    at processTimers (node:internal/timers:502:7)

Tested bulk emails. They are working fine. Only transaction emails are not working.

4

Have you opened the relevant ports? Evidently, your Ghost instance cannot connect to the mail server.

5

Yeah Opened them as well still the same results for transactional emails.

6

I tried Gmail as a mail client as well. But still facing the same issue. So I think the problem is not on the email service integration.

7

Are you using Linode? They block common SMTP egress ports… other hosts may do the same.

1 Like
8

Thanks a lot @mjw! The issue was the exact one as you said. Raised a ticket. They opened the ports and it works fine right now.

I’m pretty new to all these. So, It was almost a week for me working on this one thing. Once again thanks a lot for your support! You made my day!

1 Like