Mailgun emails 504 gateway timeout

Developer help Installation
1

If you’re looking for some help, it’s important to provide as much context as possible so that people are able to assist you. Try to always mention:

[2020-06-20 13:46:31] INFO "POST /blog/ghost/api/v3/admin/invites/" 200 60007ms
[2020-06-20 13:47:32] ERROR

NAME: EmailError
MESSAGE: Failed to send email. Reason: connect ETIMEDOUT 74.125.142.26:587.

level: normal

"Please see https://ghost.org/docs/concepts/config/#mail for instructions on configuring email."
EmailError: Failed to send email. Reason: connect ETIMEDOUT 74.125.142.26:587.
    at EmailError.GhostError (/var/www/ghost/versions/3.17.1/node_modules/@tryghost/errors/lib/errors.js:10:26)
    at new EmailError (/var/www/ghost/versions/3.17.1/node_modules/@tryghost/errors/lib/errors.js:34:20)
    at createMailError (/var/www/ghost/versions/3.17.1/core/server/services/mail/GhostMailer.js:51:12)
    at EventEmitter.<anonymous> (/var/www/ghost/versions/3.17.1/core/server/services/mail/GhostMailer.js:117:28)
    at Object.onceWrapper (events.js:286:20)
    at EventEmitter.emit (events.js:198:13)
    at EventEmitter.emit (domain.js:448:20)
    at DirectMailer.<anonymous> (/var/www/ghost/versions/3.17.1/node_modules/directmail/lib/mailer.js:185:42)
    at SMTPClient.<anonymous> (/var/www/ghost/versions/3.17.1/node_modules/directmail/lib/mailer.js:277:9)
    at Object.onceWrapper (events.js:286:20)
    at SMTPClient.emit (events.js:198:13)
    at SMTPClient.EventEmitter.emit (domain.js:448:20)
    at SMTPClient._onError (/var/www/ghost/versions/3.17.1/node_modules/simplesmtp/lib/client.js:373:10)
    at Socket.emit (events.js:198:13)
    at Socket.EventEmitter.emit (domain.js:448:20)
    at emitErrorNT (internal/streams/destroy.js:91:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2

Why are you using port 587? I mean, if you have a valid reason for 587, have you opened this in your firewall?

3

I am using Mail Relay and the article mentions to ensure no SMTP ports are open.

I am able to send emails from relay server setup from above instructions. Log message

cgcom postfix/smtp[28526]: C645685470: to=<$myemailaddress$@gmail.com>, 
relay=smtp.mailgun.org[52.34.221.85]:587, delay=0.67, 
delays=0.09/0.04/0.19/0.35, dsn=2.0.0, 
status=sent (250 Great success)

From the error message of ghost logs
``` Reason: connect ETIMEDOUT 74.125.142.26:587``

I think the IP address is the issue more than the port because mail is successfully sent with Relay pointing mailgun IP as relay=smtp.mailgun.org[52.34.221.85]:587

Not sure if it would help if there is a way to reset this IP in ghost or nodemailer ?

1 Like
4

I got it to working by referring to this blog

One line change in config.production.json to get it to working:

"mail": {"transport": "sendmail", ......}

instead of “Direct” in transport

1 Like