One of our paid members is unable to sign in, with the error described in this thread: Members can't sign in, "Please enter a valid email address" The circumstances are similar: we manually added this member in the backend a few months ago, the theme is a customized version of Casper, and we recent…

I was able to solve the issue! Though the problem wasn’t on Mailgun’s end, I did find the solution in the thread linked to in my previous post: editing my config.production.json file. I’d installed with DigitalOcean and wasn’t aware of this file, so it wasn’t set up with my Mailgun credentials. Fo…

Update: I’ve also just tried their iCloud address and got the same error. Gmail addresses appear to be working, as well as custom domains. @rishabhgarg I saw that you asked about logs in the older thread. This is what mine reports: An error occurred. Message: 'Cannot read property 'join' of undefi…

Hey @brooklet , thanks for attaching the error log, I can see the requests failing for me.com addresses on https://blog.brainandbrain.co/ - though I am unable to reproduce the same thing on my blog for me.com address. Can you please post extended error log for around this particular error as that mi…

Hmm, interesting. I did find another user on the forums who experienced the same issue with me.com addresses: BUG: short domains are considered invalid during subscription Here’s the full text of the log file: Debug Information: OS: Ubuntu, v18.04.3 LTS Node Version: v10.16.3 Ghost-CLI Version:…

Thanks for the stack-trace @brooklet . This error seems unrelated to the email issue though and something with error logging in Ghost-CLI, but it does seem like there is an issue with me.com addresses from the multiple reports. Will investigate it further, and leave an update once I have more detail…

Sorry about that, wasn’t sure from the description. I do see other error logs on there, so I’ll dig through and share if any others seem related to the issue.

Update: Looks like my other logs are unrelated to this issue, and on testing it, I don’t see any new log files appear when the error shows.

Member Login Errors

Developer help

brooklet February 5, 2021, 2:53pm 8

@rishabhgarg Is it possible the error is coming from Mailgun, like in this thread? Subscribe functionality from Casper theme not consistently working: "Please enter a valid email address!" - #4 by Stromfeldt

Topic		Replies	Views
Members can't sign in, "Please enter a valid email address" Memberships & subscriptions	7	5699	April 2, 2021
Error in members Failed to sign up, please try again Developer help	5	2627	May 13, 2021
BUG: short domains are considered invalid during subscription Using Ghost	1	621	June 16, 2020
Email error for users signing in or signing up - Ghost Pro Using Ghost	4	69	April 12, 2025
"Please Enter a Valid Email Address" Error When Members Sign Up Developer help	5	1934	March 2, 2021

Member Login Errors

Related topics