She’s on the west coast of the USA - but surely that can’t be the reason - right? I have loads of people who are all over the world. But this ONE person cannot log in b/c her link is expired the instant it arrives. Thoughts on how to trouble shoot?
What browser and os?
What email client?
Magic links expire, I think after a couple uses - could her browser be doing a prefetch?
Closing the loop on this: I’ve had SEVERAL problems with .edu email addresses all of which have been solved by having the user change to some other email address. Such was the case this time.
I was just reading today that a lot of edu addresses are protected by fairly aggressive protection that clicks links. Might be invalidating your links?