We’re having a recurring problem with our Ghost membership sign-up and I’m hoping someone’s found a sensible way to deal with it.
People keep entering nonsense into the name field. Quite often it’s:
– an email address instead of a name
– just a first name
– no name at all
– or something clearly made up
It’s annoying for segmentation and reporting, but it’s a real problem for paid members because they also get a print subscription, so we actually need their proper name for fulfilment.
At the moment we’re just using the standard Ghost Portal sign-up flow, which doesn’t give us much control over validation or how people fill things in. We’re spending too much time cleaning up data after the fact.
Ideally, we want to:
– Get people to enter a real full name
– Stop emails being used as names
– Cut down on manual fixing
– Do this without making sign-up a pain
Has anyone found a decent way of handling this while still using Ghost Portal?