What email service does Ghost use?

Developer help
1

I’m having an issue where all of my emails get sent to spam and I’m checking with my hosting’s support and they are asking if I use PHP Mailer with SMTP… I have no idea.

The emails that are getting sent to spam are coming from <redacted> and getting sent to <redacted> so same domain. It was a password reset email I was sending (to test).
They confirmed my DNS is correctly configured. So, I’m trying to figure out what else is the cause.

2

Ghost uses nodemailer for transactional email, and this can be configured (by you) when setting up Ghost to use most email services. If you used the default (direct) setting, email is sent via your host SMTP relay.

Anyway, I just tested your site, and I received the email in my inbox. Therefore, it may be your email client or email service that is incorrectly marking these emails as spam.

Incidently, it’s not a good idea to post email addresses in a public forum.

3

These are alternate email addresses and 1 doesn’t work. The other, I don’t care if I get spam as I can change it at any time. It isn’t an important email. Thank you for the advice on that though. :slight_smile:

As far as the rest, I will report to my email host and see where we go from here.

4

So I contacted them and created an email account for my site

They said this…

If you did not set up the website form with SMTP then the emails are being sent out straight from the server. If you are not able to find the SMTP configuration then that means that the emails are being sent out form the server and not from the email account directly

So, where do I find the SMTP configuration?

5

I’ve already explained that your server is working correctly. Indeed, you and I wouldn’t have received the email if it wasn’t.

The reason the message goes to your spam folder has nothing to do with Ghost or your SMTP relay. I assume you use Hostinger; you have a valid SPF for them.

Check your email headers to try and understand why the email is ending up in your spam folder, or mark it as not spam.

6

I have no idea what I am looking at with the headers.

Return-Path: <REDACTED>
Delivered-To: REDACTED
Received: from VPS (unknown [VPSIP])
    by nl-srv-smtpin5.hostinger.io (mx.hostinger.com) with ESMTPS id 4QMj5c2K4tz53lkT
    for <REDACTED>; Thu, 18 May 2023 20:59:32 +0000 (UTC)
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;
    d=REDACTED.com; s=hostingermail-a; t=1684443572;
    h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
    to:to:cc:mime-version:mime-version:content-type:content-type;
    bh=Q3oTvTZlkamKm++Ccun5oZsFXrjJIAhVXaP1hR0PEN4=;
    b=DV3akLns318th/vigNfUF+rhAWK2cm+OXgBtJ9PpEv9sVDJD/kZ3Oqc85kwPDHphFvpaHY
    VwOsX8L7mufdLTdS21/G8zP2yEpwQSXlLj8XCT5UMK9gmLiIRsZqjA53j2Xk5IbXO/NSP0
    o4Icn+hAjto4sQF/Iio16xoWmFDpAs986Ogp15l4EmL5WphTDrykItsc/vUTUu4/3wDoZU
    qJpCTwf3aQV2npr0/XyNQW/JL2HLZa7XSmHRhg80CLANfIzXWL1uhOjZg9qNMw3SuwoxVR
    k7B/F+Pwq3FAHr1auRbgxRpm5wHmS4GyhdUiCEo2vrYmUpyUUBG5zQZ375A+hA==
ARC-Authentication-Results: i=1;
    nl-srv-smtpin5.hostinger.io;
    dkim=none;
    spf=softfail (nl-srv-smtpin5.hostinger.io: VPSIP is neither permitted nor denied by domain of REDACTED) smtp.mailfrom=REDACTED;
    dmarc=none
ARC-Seal: i=1; s=hostingermail-a; d=domain.com; t=1684443572;
    a=rsa-sha256; cv=none;
    b=U+uzuRTIgZrawgIOKD9ICHCM39rKHAocf4F9CUrk/8HMUcBaYBDUrbev5qFiWoVlYKNq+v
    yxTIOmwxMQc/x/TexR7ZNENGK/OPZnQ8mVGsZoYIKe7UsiDW9gyTtVthrn+F9jF+VB+FNR
    ZdH4mLf1PcDwJAd5T9MOybJJYLgdk5d08oQU1eEb8rOL95xjfDysVAchdGSGQ18bGse3fq
    tS5kXx9NAahSdGBFhm2bcU2UNb6dnebKGRtfEWltB/Bc62w5FqmOcrC5hswbt3EBNGFqgT
    ljatLkafgxWnyAGJdbU9nOUXoRxBeEultrnK53ORbM4wM381WFzh5fl97cOpyA==
Received: from localhost (127.0.0.1) by VPS with SMTP;
    Thu May 18 2023 20:59:25 GMT+0000 (Coordinated Universal Time)
Content-Type: multipart/alternative;
    boundary="--_NmP-5fd89bd8cce64b23-Part_1"
From: =?UTF-8?Q?Dude_That=E2=80=99s_Erin=E2=80=99s_Blog?=
    <REDACTED>
To: REDACTED
Subject: Reset Password
Message-ID: <9e8a262b-2933-037d-ce31-717ba5061d7f@domain.com>
Date: Thu, 18 May 2023 20:59:25 +0000
MIME-Version: 1.0
X-CM-Envelope: MS4xfEN4U9QpD2y90iQtnod4BQ/bIkwSaZELTo9wIA3feqrQJCwUVF2XsfCC5qwG533J9xYj2Qgel0cOxLuHLaRQA/O119Cjb9/i3fIgVAJFUxFsdJCons3j B4rfCYfqtF1OdZ0RkoNqCZ2WkyDzBe2Rom0KUsbVt67QOPgUpT/Q2EIXbioWW2xgNX+Th7GOWTOezREP+M166G7OcIAe219cOM4dr4OfNekRnwVno9bimyMO
X-CM-Analysis: v=2.4 cv=d9fmdDvE c=1 sm=1 tr=0 ts=646691b4 a=xXYhIdDqHZqX/i9mGMgphA==:117 a=xXYhIdDqHZqX/i9mGMgphA==:17 a=M51BFTxLslgA:10 a=2apdb89DAAAA:8 a=B7rP4RneAAAA:8 a=d0O_08_YUws-sxrxPpIA:9 a=QEXdDO2ut3YA:10 a=zgiPjhLxNE0A:10 a=iLxHgs8RVew-g4Rk2bgA:9 a=UEZWecUUZ9HK8m_B:21 a=_W_S_7VecoQA:10 a=lqcHg5cX4UMA:10 a=_HC43hTg0P0KbAve4y1h:22 a=92o27uHe0LzqYVEdhHJN:22
X-Spam: Yes

Yes, I use hostinger. I have a VPS with them where the emails come from and I have hosting with them where I get free emails and the emails go to. There is no way to mark as “not spam” via their webmail and I added my email as a contact but that didn’t help.

7

This is why the email is landing in your spam folder for Hostinger only. I had no problems, and a test gave your domain a score or 95/100.

The only improvement is adding DKIM.

I suggest you speak to Hostinger, and ask them why they are marking your email (on delivery to your inbox) as spam.