I’m having an issue where all of my emails get sent to spam and I’m checking with my hosting’s support and they are asking if I use PHP Mailer with SMTP… I have no idea.
The emails that are getting sent to spam are coming from <redacted> and getting sent to <redacted> so same domain. It was a password reset email I was sending (to test).
They confirmed my DNS is correctly configured. So, I’m trying to figure out what else is the cause.
Ghost uses nodemailer for transactional email, and this can be configured (by you) when setting up Ghost to use most email services. If you used the default (direct) setting, email is sent via your host SMTP relay.
Anyway, I just tested your site, and I received the email in my inbox. Therefore, it may be your email client or email service that is incorrectly marking these emails as spam.
Incidently, it’s not a good idea to post email addresses in a public forum.
So I contacted them and created an email account for my site
They said this…
If you did not set up the website form with SMTP then the emails are being sent out straight from the server. If you are not able to find the SMTP configuration then that means that the emails are being sent out form the server and not from the email account directly
I have no idea what I am looking at with the headers.
Received: from VPS (unknown [VPSIP])
by nl-srv-smtpin5.hostinger.io (mx.hostinger.com) with ESMTPS id 4QMj5c2K4tz53lkT
for <REDACTED>; Thu, 18 May 2023 20:59:32 +0000 (UTC)
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;
d=REDACTED.com; s=hostingermail-a; t=1684443572;
spf=softfail (nl-srv-smtpin5.hostinger.io: VPSIP is neither permitted nor denied by domain of REDACTED) smtp.mailfrom=REDACTED;
ARC-Seal: i=1; s=hostingermail-a; d=domain.com; t=1684443572;
Received: from localhost (127.0.0.1) by VPS with SMTP;
Thu May 18 2023 20:59:25 GMT+0000 (Coordinated Universal Time)
Subject: Reset Password
Date: Thu, 18 May 2023 20:59:25 +0000
X-CM-Envelope: MS4xfEN4U9QpD2y90iQtnod4BQ/bIkwSaZELTo9wIA3feqrQJCwUVF2XsfCC5qwG533J9xYj2Qgel0cOxLuHLaRQA/O119Cjb9/i3fIgVAJFUxFsdJCons3j B4rfCYfqtF1OdZ0RkoNqCZ2WkyDzBe2Rom0KUsbVt67QOPgUpT/Q2EIXbioWW2xgNX+Th7GOWTOezREP+M166G7OcIAe219cOM4dr4OfNekRnwVno9bimyMO
X-CM-Analysis: v=2.4 cv=d9fmdDvE c=1 sm=1 tr=0 ts=646691b4 a=xXYhIdDqHZqX/i9mGMgphA==:117 a=xXYhIdDqHZqX/i9mGMgphA==:17 a=M51BFTxLslgA:10 a=2apdb89DAAAA:8 a=B7rP4RneAAAA:8 a=d0O_08_YUws-sxrxPpIA:9 a=QEXdDO2ut3YA:10 a=zgiPjhLxNE0A:10 a=iLxHgs8RVew-g4Rk2bgA:9 a=UEZWecUUZ9HK8m_B:21 a=_W_S_7VecoQA:10 a=lqcHg5cX4UMA:10 a=_HC43hTg0P0KbAve4y1h:22 a=92o27uHe0LzqYVEdhHJN:22
Yes, I use hostinger. I have a VPS with them where the emails come from and I have hosting with them where I get free emails and the emails go to. There is no way to mark as “not spam” via their webmail and I added my email as a contact but that didn’t help.