Locked out of Ghost Admin

Bugs
1

Issue Summary

  • I am a Ghost(Pro) customer and am completely locked out of Ghost Admin because verification emails are no longer being sent.

  • Ghost repeatedly asks me to verify my device, even though I use the same laptop and browser every day.

  • Until recently, the six-digit verification emails arrived normally. They have now stopped.

  • Password-reset emails are also not arriving.

  • I expected Ghost to send the verification or password-reset email immediately so I could access Admin.

Steps to Reproduce

  1. Go to my Ghost Admin login page.

  2. Enter the correct email address and password.

  3. Ghost says the device is not recognised and asks for a six-digit verification code.

  4. No verification email arrives.

  5. Microsoft Exchange Message Trace shows no incoming Ghost authentication email at all.

  6. Try “Forgot password”.

  7. Ghost says password-reset instructions have been sent, but again no email arrives and there is no corresponding message in Exchange Message Trace.

  8. I have also tested another browser and another internet connection/IP address with the same result.

Setup information

Ghost Version
Ghost(Pro) hosted service — exact version managed by Ghost.

Node.js Version
Not applicable — Ghost(Pro).

How did you install Ghost?
Not self-hosted. Hosted on Ghost(Pro).

Provide details of your host & operating system
Ghost(Pro). Windows desktop/laptop.

Database type
Not applicable — managed by Ghost(Pro).

Browser & OS version
Google Chrome 151 on Windows. Also tested Microsoft Edge.

Relevant log / error output

Microsoft Exchange Message Trace shows that a Ghost verification email was successfully received previously:

14 August 2026 — benchmark-analytics@ghost.io — Ghost sign in verification code — Delivered

However, subsequent verification-code and password-reset requests generate no corresponding message at all in Exchange Message Trace.

Other external email is arriving normally, including email from support@ghost.org.

This appears to be a problem with Ghost generating or sending authentication emails rather than Microsoft 365 filtering them.

2

Please email them directly - support@ghost.org - this is a community forum.