I have a self-hosted instance I am getting an error when people try to sign up, “Failed to sign up, please try again”. However, if I create the invite from within the admin console, Staff > Invite People. Those invites go through.
You’re going to need to take a look at your logs for details. Start with the browser console - press F12, open the network tab. Then attempt to sign up. Look for a red colored request, and click it for details.
Then check your Ghost logs on the server. (They’re in your-ghost-directory-wherever-that-is/content/logs.) Do the action, then look for a logged error at that time.
Post your error, and we can probably help!
It was solved by this post. It was a configuration change in the Portal Settings > Account Page > support email.
This needs to match what is in your mail settings “from address” in config.production.json file.
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