Can I ask what Mailgun plan you have? I’m wondering if it’s because we’re on the Flex plan that their response to us was so severe with less cause.
I’m on the flex plan. I don’t know why the story is different with me.
When I realised I had a Mailgun invoice, I alerted support and their off-the-cuff response told me I’d been attacked. I immediately reported it by sending documentation about Ghost, the issue on Github and threads on the forum about this problem. Maybe that’s why they gave me a chance. Their procedure was to reset all the passwords and API keys at all levels of my account. After doing that, they reactivated my account.
Weird. That’s almost exactly what I did, except that our spam email count was too low for a charge, so I only contacted them for advice. In my ticket, I explained what happened and sent the same Github link, and instead of giving any actual response, they just started disabling things. I didn’t even get the advice you got.
As a last-ditch effort, I left a Trust Pilot review, and their response was essentially that higher paid plans get “live” support. That’s why I assumed you must be on a different plan.