I’m sharing this here partly to warn other Mailgun users and partly to bring it to the Ghost team’s attention.
Our blog was lightly hit by the recent spam signups issue, which we removed as they came in and blocked as soon as the updated allowed it. We could see in Mailgun that these spam signups sent out 315 emails in those few days, which wasn’t a lot, but I naively reached out to Mailgun support to explain the issue and see how this would affect our sending reputation.
Their response was to immediately suspend our sending domain, then our account, and when I protested, they responded with this:
The only human response I got during the exchange was someone insisting that I answer a set of questions I had already answered. Everything else appeared to be automated, and according to their own terms, they don’t have to provide any explanation. We have no recourse.
We’re now locked out of sending newsletters via Ghost, which was the main reason we moved to Ghost years ago. Obviously, we’ll look into alternatives others have discussed here on the forums, but it doesn’t look promising.
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Hello,
That’s sad, annoying but also a little weird. I don’t want to talk on behalf of Mailgun but there should be some suspicious things on this story to have that big reaction from Mailgun, I think.
Did Mailgun block your domain? Did you try to open a new account?
I would think so as well, but what’s especially strange is that those spam signups had begun several days before I contacted support, and they only took action after I reached out. So our account was not flagged automatically for suspicious activity, which indicates intentional action.
The first thing they did was disable our domain. I didn’t see any purpose in opening a new account, as I assume they’d disable it immediately.
Unfortunately, from what I’m seeing, what happened to us isn’t even unusual for them: Mailgun Reviews | Read Customer Service Reviews of mailgun.com
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To add a little more context, this was their first reply:
After reviewing the ticket, it has been determined that we will need to engage another group of colleagues. We are transferring the ticket to them, and they will be responding as soon as possible.
It was only after this second group took over that we started getting the increasing notices of restriction.
Well, you’re right about that first reply. They sent it to some dumbass and then it was killed. Thank you for the warning. I’ll know never to contact those morons.
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