Please can someone help me troubleshoot this error?

I really don’t know where to turn. I need to know if this is something I can fix myself or if I need my provider to fix (in which case I am screwed).

You need to look and/or post your actual config.

Can you tell me where I can find my “actual config”? I’m hosting on a shared server and running Ghost 5.39.0. Do you mean I need to ask my provider what all the versions are ie SQL, etc?

Seeing this now. Guess I need to reach out to my provider.

Or move to your own managed VPS (that needs time but at the end it’s the same you will spend dealing with retail hosting providers).