I just got the following error email from stripe and I don’t know why and don’t know what to do. I did have a paid subscription a couple of days ago going through just fine.
Any ideas?
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Anyone reads these posts? Support?
This is a “community support” forum. There’s no paid support commitment for self hosters.
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Well I think ghost should create such a plan and I’d pay for it
Did you have any progress with this? Happening for me with:
Version: 5.94.0
Environment: production
Database: mysql8
Mail: SMTP
This forum is dead, no progress
This can happen if your server is offline or the proxy in front of your server is incorrectly configured to block or send web hook traffic to the wrong place, etc.
It’s also worth checking that the stripe web hook error is actually related to Ghost. I had a client with a similar error this week, but it turned out to be an old webhook from when he was on a totally different platform.
A good first step for getting help here is to share more details about your self-hosting setup and what you’ve tried so far.
You may want to check your ghost logs to see if you can see an error related to webhook arrival. That should give you a hint about if the proxy is blocking it, or if Ghost doesn’t like the format or…?
(Or if you have managed hosting, you should ask them to investigate.)
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