There was an error cancelling your subscription, please try again

Ghost Version 3.21.0
Stripe LIVE

I created a user and tried to pay, I have not encountered any problems. Now if I try to delete I get the following error:
There was an error cancelling your subscription, please try again.

I attach screens for more information:

What could be the problem?
Thank you

Any tips ?

If you’re looking for some help, it’s important to provide as much context as possible so that people are able to assist you:

  • What’s your URL?
  • What version of Ghost are you using? 3.21.0
  • What configuration?
  • What browser?
  • What errors or information do you see in the console?
  • What steps could someone else take to reproduce the issue you’re having?

Thanks! :blush:

Hi @DavidDarnes,

  • Url: private
  • Configuration: standard configuration, i used your guide to install ghost a long time ago.
  • Browser: all
  • Error Console: you see it in the screen

I don’t know exactly how to reproduce the bug.
But I think there are two use cases.

  • Create a Test user with complementary subscription, remove test data from Stripe, now you can no longer cancel the user from Ghost, nor remove the complementary subscription.
  • I made a real payment with Stripe Live, I don’t remember how much time has passed, but I noticed that I don’t have this payment in the Stripe dashboard, i don’t even have the email used on the customer page on Stripe. So even this user cannot be canceled, but the subscription from the Ghost panel is active and monthly.