Tried to transfer posts from Substack multiple times, recieve the completed email but don't see the posts

Bugs
1

So I have tried to follow the instructions for transferring posts AND specifically the Substack transfer tool, received the completed emails, and yet none of the posts are under the account. Am I missing a step that isn’t listed out in the documentation? Is there a hang up on the back end I don’t know about?

2

Many import tools create the posts as drafts, so you wouldn’t immediately see them on the front page of the site. Did you look in /ghost under the ‘posts’ tab to see if they’re there?

3

Yeah that was the first place I checked but I didn’t see any drafts, published, or scheduled posts of those I transferred over.

4

That’s weird. If you’re on Ghost Pro, you might want to email them. If you’re self hosting, you might want to check your Ghost logs for errors.

5

Are ghost logs and history [in setting[ the same thing? If so I don’t see any errors.

6

No. Where are you hosted?

7

No, the history in settings is more “high level” and rather meant for what auditing what’s happening in Ghost (think big publications with multiple authors, editors, etc.).

If you’re self-hosting, you will find the Ghost logs by running ghost log in the directory you’ve installed Ghost in, or by referring to the actual log files mentioned in here:

If you’re on Ghost(Pro) or a different managed Ghost hosting provider, you’ve got to email them, as has been pointed out.

8

Its hosted on ghost.org but not as ghost pro.
https://dm-dalliance.ghost.io/

9

If your domain ends in .ghost.io you’re hosted on Ghost(Pro), the Ghost Foundation’s hosting service.

Send them an email to support@ghost.org – most likely, they can help a lot better than us, since they should have access to your logs.

10

Quick update:

One of my customers at Magic Pages has just reported an issue that sounds a lot like what you are experiencing. After using the Substack transfer tool no posts show up at all.

This is what I found in the logs:

[2024-01-03 07:59:47] ERROR "POST /ghost/api/admin/db" 500 90ms
An unexpected error occurred, please try again.
0=C 1=a 2=n 3=n 4=o 5=t 6=  7=r 8=e 9=a 10=d 11=  12=p 13=r 14=o 15=p 16=e 17=r 18=t 19=i 20=e 21=s 22=  23=o 24=f 25=  26=u 27=n 28=d 29=e 30=f 31=i 32=n 33=e 34=d 35=  36=( 37=r 38=e 39=a 40=d 41=i 42=n 43=g 44=  45=' 46=s 47=p 48=l 49=i 50=t 51=' 52=) 
Error ID:
    108e0130-aa0e-11ee-b631-15514022267a
Error Code: 
    UNEXPECTED_ERROR
----------------------------------------
TypeError: Cannot read properties of undefined (reading 'split')
    at module.exports.prepareError (/var/www/ghost/versions/5.75.1/node_modules/@tryghost/mw-error-handler/lib/mw-error-handler.js:102:19)
    at ImporterContentFileHandler.loadFile (/var/www/ghost/versions/5.75.1/node_modules/@tryghost/importer-handler-content-files/lib/ImporterContentFileHandler.js:48:82)
    at ImportManager.processZip (/var/www/ghost/versions/5.75.1/core/server/data/importer/import-manager.js:318:44)
    at async ImportManager.importFromFile (/var/www/ghost/versions/5.75.1/core/server/data/importer/import-manager.js:491:26)
    at async Http (/var/www/ghost/versions/5.75.1/node_modules/@tryghost/api-framework/lib/http.js:64:28)

At first glance, this sounds like an issue in the Substack data (e.g. a missing field on a post or something like that). I will have a look at the implementation of the transfer tool later today to see what could be the issue.

11

I’ve just pushed a fix to these tools that filters out empty tags, which I believe caused this error. Let me know if it now works or if you encounter any other errors!

4 Likes
12

Even after this update, the Substack importer simply fails to work for me. It keeps saying the posts have been imported every time but none are!

13

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