I’m trying to diagnose an issue with some of my emails. Newsletters sent to existing subscribers work fine, but when a new subscriber clicks to subscribe to the blog the confirmation email goes directly to spam. I ran that confirmation email through one of Mailgun’s recommended diagnostic tools and…

You can find the settings for system emails in config.production.json file. You should insert your Mailgun SMTP credentials in the file. Configuration - Adapt your publication to suit your needs

Yes. Having the same exact issues as @Avery . When using Ghost(pro) didn’t have the issue. Hoping the thread @Kym mentioned has a fix.

I’m having the same problem. My post emails arrive in inboxes without any issues, but all transactional/subscription/test emails end up in spam (specifically for gmail). I tested this on five different gmail accounts and 1 outlook account, all gmails ended up in spam but the outlook seemed to be fin…

I would be curious to see how the configuration for Publisher Weekly (Ghost’s newsletter) differs from ours. I just tested out subscribing and their confirmation email arrived in my gmail inbox without issue, but the content of the email is exactly the same.

Can you please share your mail config (without password) in config.production.json?

To clarify on my previous point, the test email comes from noreply@mail.daobase.org , which is what I set up in the mail config (1st screenshot). But the subscription confirmation emails come from noreply@daobase.org , the address configured in the email settings in Labs (2nd screenshot), which gives …

Try adding this SPF record on your main domain daobase.org , not mail.daobase.org v=spf1 include:mailgun.org include:mail.daobase.org ~all And the current SPF record on mail.daobase.org should exist as well.

It seems to be working now, thanks! Before I did what you suggested, I also discovered that my Digital Ocean droplet’s IP was on the Spamhaus XBL & CBL blacklists, which gmail supposedly uses. I’ve removed myself from those which may be helping with deliverability too. I don’t remember coming acro…

Where are the member system emails managed from?

Memberships & subscriptions

Kym February 27, 2020, 8:07am 3

@Avery customising the email templates is not available yet in the Beta feature. Read more in this thread: Email Template Customization

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Where are the member system emails managed from?

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