My Ghost blog is hosted on Midnight and everything was working fine until a few days ago when I got a message from someone stating that they can’t signup because they’re getting a message that their email is invalid. I tested it and this is indeed an issue.
I contacted support and they seem convinced that it’s an issue with my theme. I changed the theme to the default Casper and it does the same. It also gives the error when I took the latest version of my premium theme and redid all of the settings including uploading the default YAML routes files.
I also checked my DNS settings and can’t see an issue. I also added new tiers in the subscription/members settings just to see if it help but nothing works.
Could you please open your browser’s dev tools and check the console for anything informative in the logs?
Thanks. I didn’t know I could do that.
Here’s what I found:
There ya go. So I just visited your site, and using the portal button to subscribe is working, so it /is/ something related to this custom page.
Also from dev tools:
I got that even when I used an email I hadn’t tried previously. Did you change your server configuration settings, by chance? (Or did your host?)
If I understand correctly, you’re saying that is indeed a theme issue and that page is unique to my theme?
If so, do you have any suggestions on how I can bypass this and direct all subscription requests to the portal only?
I made changes recently when I tried to setup email for my domain via iCloud custom domain. It didn’t work because iCloud doesn’t like more than one SPF record so I put everything back the way it was.
I sent a copy of the settings to Midnight but they didn’t say confirm t if those settings are correct or not.
Yes, that page is unique to your theme. But it’s weird that portal isn’t throwing an error too.
Nope, hang on. I just saw the same error from portal.