Importing paying subscribers not working

Using Ghost
1

Hello,
I am trying to import my subscribers from a previous Ghost (Pro) instance unto my new self hosted Ghost site. Some are paying subscribers, others are comped. All have a Stripe ID.

I’ve formatted the CSV list carefully according to the template, but it never works and the csv document that I get by email with errors is blank.

For now, I was able to import them by only including email and name. I don’t know what else to do.

In addition, those of them that are recurring paying subscribers with Stripe integration, will they keep getting charged?

Thanks in advance for the help…

2

If you follow the steps in the reinstall guide, it is expected that paying members would be reimported properly:

Important for this method to work:

  • Your member CSV & JSON needs to come from Ghost 4.48.0 or higher
  • The site you’re importing on must be 5.0.0 or higher
3

Well, thanks for clarifying. I guess I messed up. I expected things to stay the same in Stripe, and Ghost being able to reconnect to these accounts with the Stripe IDs.

Any advice as to what I could do to adjust my current subscribers in the best way?