Server blacklisted for spamming after send staff invitation

Hi guys!

  • Version 3.0.3
  • Environment production
  • Database mysql
  • Mail Direct

This is not specifically an error, but an issue that I want to solve.

Yesterday I installed successfully ghost in my VPS. When I invited some users to be part of the staff, the notification was sent well and that users entered and created their accounts. But today in the morning I received on email from my VPS provider that said:

This message serves to inform you that our system has determined that the IP XXXXX, which is assigned to your server, has been blacklisted for spamming or malware.
Your IP appeared to be suspicious because it was using the following name to identify itself during email connections (port 25) via the HELO/EHLO smtp commands: “[]”

So reviewed the emails sent, and precisely, in the header of the emails I can read

Received: from []
Received: from localhost ( by xxx with SMTP; Sun Nov 24 2019 20:47:00 GMT-0500 (Eastern Standard Time)

Of course, this is a major issue for me. Is there any way I can solve this?

Thanks in advance!

It sounds like you haven’t configured a domain? Sending emails from a base URL configured to will definitely (correctly) trigger spam filters

Well, in the installation process I inserted the domain correctly and the site worked perfectly. But in that process there wasn’t any step for email configuration as far as I remember; which by default is Direct, I pass that detail.

Thanks for clarifying. Great CMS!!

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