Uploading errors with GIFs and images (PNG, SVG, JPG)

[idsts2670]

Hi team,

We are encountering consistent issues when uploading media files, specifically GIFs and images over the past 3-4 months.

For GIFs, uploads fail entirely regardless of file size. We tested multiple GIF files with different sizes and sources, and none were successfully uploaded.

For images, the behavior is inconsistent. The issue does not appear to be related to file size, permission level, or file format. In several cases, larger files uploaded successfully, while smaller files of the same format failed. Also, I have the higher permission level (manager).

We also observed that when an upload error occurs, slightly modifying the image, such as changing the file size or cropping it, sometimes allows the same image to upload successfully. This happens across PNG, SVG, and JPG formats. We are aware of the media file size limits ( Media file size limits ).

Any additional diagnostics would be helpful.

Thanks in advance.

[Cathy_Sarisky]

Are you self hosting? If so, dig into your server logs. And it’d be a good idea to include some more details about your setup if asking for help.

The page you linked is specific to the Ghost.org product. Are you hosting with them? If you’re in managed hosting, you should contact your host.