If you’re looking for help, please provide information about your environment. If you delete this template and don’t provide any information, your topic will be closed.
If you aren’t running the latest version of Ghost, the first thing we will ask you to do is update to the latest version of Ghost.
- What’s your URL? This is the easiest way for others to help you
- What version of Ghost are you using? If it’s not the latest, please update Ghost first before opening your topic
Version 4.4.0
And
- How was Ghost installed and configured?
Digital Ocean Droplet
- What Node version, database, OS & browser are you using?
Node v14.17.0
mysql Ver 8.0.25-0ubuntu0.20.04.1 for Linux on x86_64 ((Ubuntu))
Ubuntu 20.04 Linux 5.4.0-73-generic x86_64
Mac OS X 10.14.6 & Chrome Version 90.0.4430.212 (Official Build) (x86_64)
- What errors or information do you see in the console?
This is from the error log file:
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“edc7070d-9373-4182-8772-5eb84cdef333”,“userId”:null},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“3953e8b3-b4c9-49ba-b735-0c70cca68197”,“userId”:null},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“abc725e1-ab42-4bba-a1d1-9286e9988efa”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“358966f3-d2ca-488f-8255-50fa8ea74bb4”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“1a6468f8-1b58-4d93-97f6-7351c28f4e0e”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“b05c5b0c-b11f-4d62-a622-a5224dd64438”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“5bae15cc-af5b-438f-bf94-c2cb991475c9”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“9d152cde-8144-4b59-850e-064b73a659f0”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“0eade74e-cbc3-4f54-ad50-fbb9bdff790d”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“e183c399-e9b6-4604-a80e-51a2cd7b9b6c”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“bf7ecd48-c70d-47eb-a67f-7621ecf94daa”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“d8418291-36d7-40e9-87ad-78adc46a54eb”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“86551f82-984e-4b8d-9221-c1a7b1679f34”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“d45eca16-0d47-46ba-89ac-b93551ab8747”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“d71396a6-e356-4ed4-907e-d3f77b60dd99”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“1dbf9d82-4846-48ca-a366-f16ac2307ca6”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“2221c718-2256-4d0c-a2f8-b5a5b8c667a9”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“765e1ab8-1594-4ef9-933d-0b70e9d52a0f”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“8cf7bf7c-b3bd-4984-920e-bb6018007404”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:6174,“level”:50,“req”:{“meta”:{“requestId”:“5a0afe74-fdb5-4588-9b63-0414fad4cc86”,“userId”:“1”},“url”:">
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:21911,“level”:50,“req”:{“meta”:{“requestId”:“814f75b8-2e9b-4b3c-a98e-8e45df7868e2”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:21911,“level”:50,“req”:{“meta”:{“requestId”:“fd1483e8-61e8-45d4-9719-17975cbeb76a”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:22011,“level”:50,“req”:{“meta”:{“requestId”:“3d51a581-1582-4026-89b4-9f4a788137e7”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:22011,“level”:50,“req”:{“meta”:{“requestId”:“12556325-def2-4c4b-bf91-f9ce5d85e71c”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:22011,“level”:50,“req”:{“meta”:{“requestId”:“b6babd5f-c151-46f4-9a65-cafea250d4de”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:22011,“level”:50,“req”:{“meta”:{“requestId”:“2881b3f0-c0a0-48ad-9cf6-468725632a99”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:22011,“level”:50,“req”:{“meta”:{“requestId”:“acc7999f-d092-4575-81ed-15b7ac78e500”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:22011,“level”:50,“req”:{“meta”:{“requestId”:“e562b2a0-034b-41f1-b03c-7a8bb3cd9ab0”,“userId”:“1”},“url”:>
{“name”:“Log”,“hostname”:“josephjwilk”,“pid”:1439,“level”:50,“req”:{“meta”:{“requestId”:“f5f09b2f-9d98-47f8-b9e2-00b7eaa19f71”,“userId”:“1”},“url”:">
- What steps could someone else take to reproduce the issue you’re having?
Within the e-mail newsletter settings, attempting to click the green “Update support address” button results in the red “Retry” button you can see in the attached screenshot. I have Mailgun configured and am able to send transaction e-mails upon newsletter sign-ups. I am brand new to Ghost and excited to use it. If anyone could offer any help, I would greatly appreciate it!
