Hi. New member and user here. A couple of people have subscribed to my new page – including me with a test email – and no one is receiving the confirmation emails. Has anyone experienced this before and know of a solution? Thank you.
You should get a magic link to click. Check your outbound server. Perhaps it is accepting them but not delivering?
Hello, I am having the same problem. I am using Ghost Pro. I don’t know how to check the outbound server. I’m going to try setting up a custom sending domain to see if that fixes it, but I am doubtful.
If you’re having any problem with a Ghost(Pro) site, please email support@ghost.org where they’ll be able to help you directly.
This is a community support forum, primarily for self-hosters and theme developers 
Hi, any followup solution here? I also don’t know how to check outbound server. Can’t even locate the Email setting (not for sending Newsletter!)…Is there a more layman solution anyone? Thanks.
Where and how are you hosted?
Double-check spam folders, email provider settings, and your platform’s email authentication (DKIM/SPF records). If emails are still missing, your provider’s email server might need adjustments.
I’m hosted with hostinger and email provider is Zoho mail. They have since advised to update the SPF records but still doesn’t work and have asked me to check with Ghost platform instead
Before I go back to Zoho, could you please advise how to ‘setup’ the email for subscription confirmation in Ghost first? There is no '‘Email’ setting/function in the Membership section at all…
OK, so you’re talking about transactional email (“subscription confirmation”), not newsletter email. While newsletters go out by Mailgun and are controlled in the admin panel, transactional email (magic links, staff invites, etc) go out on whatever email provider you have set up in your config.production.json file (or the .env file equivalents). You have a lot of flexibility for transactional email, so I expect Zoho mail will probably work. Post your config file if you need help debugging it (minus api keys and passwords, of course). See the mail section of this doc for some examples.