Settings > Email newsletter showing blank page

Developer help
1

I am unable to see or configure the mail settings for the newsletter. The settings page doesn’t show up in the settings menu and when I try to go there directly the page is blank. When I send a test mailer it uses direct mail, not mailgun.

My issue looked similar to this one, and I saw the same message.

  • Updated from v3.10 to v3.42 and then to v4 (members beta was toggled off before update)
  • Changed config mail settings from Direct to Mailgun (I’ve tried all combination of ports/secure transport options with same result).
"mail": {
    "transport": "SMTP",
    "options": {
      "service": "Mailgun",
      "auth": {
        "user": "post@mail.prereview.org",
        "pass": "[pass]"
      }
    }
  },
  • Restarted Ghost
  • Tried to send test newsletter and got the error saying I need to configure mail settings.
  • Ran the following sql:
select * from settings where `group` = 'email';
  • And saw that mail settings were all set to null.
  • Tried deleting all those settings and restarting, they were set again to null
  • Manually set mail settings
mysql> select * from settings where `group` = 'email';
+--------------------------+-------------------+----------------------------------------------------+---------+---------------------+--------------------------+---------------------+--------------------------+-------+-------+
| id   | key               | value                        | type    | created_at          | created_by               | updated_at          | updated_by               | group | flags |
+--------------------------+-------------------+----------------------------------------------------+---------+---------------------+--------------------------+---------------------+--------------------------+-------+-------+
| [id] | mailgun_domain    | mail.prereview.org           | string  | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | email | NULL  |
| [id] | mailgun_api_key   | [mg api key]                 | string  | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | email | NULL  |
| [id] | mailgun_base_url  | https://api.mailgun.net/v3   | string  | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | email | NULL  |
| [id] | email_track_opens | true                         | boolean | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | 2021-03-18 01:35:56 | 5cbf8a6633f00a72f3a62f9c | email | NULL  |
+--------------------------+-------------------+----------------------------------------------------+---------+---------------------+--------------------------+---------------------+--------------------------+-------+-------+
4 rows in set (0.00 sec)

And

  • How was Ghost installed and configured?
    • Via CLI
  • What Node version, database, OS & browser are you using?
    • Mysql, Node v12.21.0, Ubuntu
2

Hi @jhand thank you so much for making a separate thread!

When you open the settings screen in admin and it is blank - are there any errors in the developer console?

3

No errors. And I couldn’t find any errors in the server logs either (though was really lost on how to even start debugging that).

4

This is very odd! To answer how to view errors in the logs, the easiest way is to run ghost log -e in your ghost directory.

Now that you’ve set all the values manually, does sending a newsletter still fail?

5

It is working and it looks like it is sending through Mailgun now after all.

6

This is what my settings looks like (Instead of hiding them maybe graying them out would have been very helpful. I was so confused trying to find the email settings area after the upgrade and had to upgrade another blog to figure out where they should be).

image
image1050×628 32.9 KB

7

I realized this is maybe because I am not the site owner. Can you only see these settings as owner?

I am accessing the email settings link from the new dashboard:
image

8

Okay I’ve confirmed you can only access these settings as site owner.

Is that intended? As a site owner, I’d like other folks to be able to access the newsletter design settings. And as an admin on other sites, I need to update/set the email settings and having to do so via the database seems wrong (and undocumented).

9

Because the email settings is linked on dashboard, this is a bug not just preference/misunderstanding. So I’ve opened an issue on github.

10

@Hannah is there any way to get this issue resolved? I’ve put in a PR to fix it: Allows administrators to update email settings by joehand · Pull Request #1880 · TryGhost/Admin · GitHub

11

This was fixed in a recent release.